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August 12, 2024
UJET has found success in a better-than-acquired partnership with Google.
August 12, 2024
A recent court decision has taken its cues from this year’s Supreme Court – which could affect how we all use the Internet.
August 09, 2024
Zoom rolled out Zoom Docs, RingCentral debuted its Next-Gen POTS Replacement solution, the new SIPPIO Bridge helps modernize PBXes, Five9 adds AI Knowledge to Genius AI suite and acquires Acqueon.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...