No Jitter

Featured Content

Five9_logo_black.png

Five9’s Realignment Signals a Maturing Organization

Zeus Kerravala

August 30, 2024

Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue management.

there-is-no-planet-B.jpg

The Climate Is Right for Industry Change

Dave Michels

August 28, 2024

Enterprise communications technologists have been on the forefront of socially-transformative changes before, most recently with the remote-work implementation during the pandemic. They have the...

AI_AdobeStock_396958231_6121.jpeg

From Labor Issues to Customer Satisfaction, AI Agents Can Help

Zeus Kerravala

September 02, 2024

A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency and effectiveness.

News & Views

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

Matt Vartabedian

August 30, 2024

Zoom adds Smart Name Tags beta feature, GoTo releases more integrations to its IT suite, and the Nureva App for its HDL pro series audio systems is now available.

The Goal for AI? Do the Boring, Stressful Stuff.

Lisa Schmeiser

August 29, 2024

A new study from Adobe examined the effect people's work routines have on their overall feelings about their work – and showed how AI can improve both the work and the vibes.

AI-Powered Connected Workspaces Continue to Grow

Beth Schultz

August 27, 2024

Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible use.

What’s Old is Old: POTS Lines Revisited

Irwin Lazar

August 26, 2024

There are a few options for keeping POTs going in 2024 – but those with existing POTS line services today should still take an aggressive approach to phasing them out.

What to Know About the Cost and Value of Microsoft Copilot

Kevin Kieller

August 26, 2024

Copilot for Microsoft 365 provides AI capabilities within the Office suite of applications, but it comes with a price tag. Read on to learn what you get for each user’s annual $360 expense.