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August 30, 2024
Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue management.
August 28, 2024
Enterprise communications technologists have been on the forefront of socially-transformative changes before, most recently with the remote-work implementation during the pandemic. They have the...
September 02, 2024
A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency and effectiveness.
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...