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April 23, 2024
The AI hype must translate into demonstrable business benefits.
April 22, 2024
Collaboration hardware holds the potential to transform offices into hubs delivering superior employee experience.
April 19, 2024
Gen AI news continued apace with releases from ASAPP, Zendesk, Kore.ai, boost.ai, Pega, Stravito and Zoom.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...