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Ask an Analyst: 2024 Trends in Collaboration Tech

Irwin Lazar

December 20, 2024

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on potential trends in 2025.

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No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare

Matt Vartabedian

December 20, 2024

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

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2024: The New World of Work Has Some New Challenges

Lisa Schmeiser

December 19, 2024

The return-to-office debate commanded headlines all year, workers kept telling researchers they’re not okay -- and attitudes around AI adoption may bear the brunt of the current employee experience.

News & Views

The “Internet of Agents” Will Bring Value Through Interconnectivity

Zeus Kerravala

December 19, 2024

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly

Brent Kelly

December 18, 2024

Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024.

Ask an Analyst: 2024 Digital Workplace Trends

Beth Schultz

December 18, 2024

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

No Jitter Midroll: Salesforce Launches Agentforce 2.0

Matt Vartabedian

December 17, 2024

Salesforce highlights new and improved Agentic AI capabilities in the platform’s second generation release.

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Jon Arnold

December 17, 2024

The sheer size of the small business market makes it attractive to any technology vendor, but success will not come simply with better or cheaper offerings. There are specific market challenges to be recognized and addressed.

Ask an Analyst: 2024 Trends in Generative AI

Derek Top

December 17, 2024

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI Agents, as well as some insights on how enterprises might approach choosing Gen AI solutions.

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