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September 18, 2024
Mitel to integrate Zoom Workplace, addressing demand for hybrid cloud unified communications and collaboration deployments.
September 17, 2024
Sprinklr CEO proposes a new way to deliver enterprise-wide customer experience.
September 17, 2024
Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...