No Jitter

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Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

Melissa Swartz

September 19, 2024

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

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Zoom and Mitel Strike Hybrid Cloud Partnership

Dave Michels

September 18, 2024

Mitel to integrate Zoom Workplace, addressing demand for hybrid cloud unified communications and collaboration deployments.

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Rethinking CX Orchestration

Sheila McGee-Smith

September 17, 2024

Sprinklr CEO proposes a new way to deliver enterprise-wide customer experience.

News & Views

RCS: Game Changer for CX

Dave Michels

September 17, 2024

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

The Quest to Make 5G Relevant

Dave Michels

September 16, 2024

Ericsson’s ambitious push for 5G relevance feels like a rerun.

Slack Unveils Agentforce Agents and other AI Features

Matt Vartabedian

September 16, 2024

Slack introduces Agentforce AI agents to help take up the ‘slack’ in a desk worker’s day.

Consider How Big Telecom Deals Affect Underserved Markets

Martha Buyer

September 13, 2024

The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity across the U.S. landscape.

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

Matt Vartabedian

September 13, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces.

Salesforce Debuts Einstein Successor Agentforce

Lisa Schmeiser, Matt Vartabedian

September 12, 2024

The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales, marketing, and commerce.

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