No Jitter

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The Quest to Make 5G Relevant

Dave Michels

September 16, 2024

Ericsson’s ambitious push for 5G relevance feels like a rerun.

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Slack Unveils Agentforce Agents and other AI Features

Matt Vartabedian

September 16, 2024

Slack introduces Agentforce AI agents to help take up the ‘slack’ in a desk worker’s day.

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Consider How Big Telecom Deals Affect Underserved Markets

Martha Buyer

September 13, 2024

The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity across the U.S. landscape.

News & Views

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

Matt Vartabedian

September 13, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces.

Salesforce Debuts Einstein Successor Agentforce

Lisa Schmeiser, Matt Vartabedian

September 12, 2024

The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales, marketing, and commerce.

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

Lisa Schmeiser

September 12, 2024

Going through the motions and messing with productivity metrics may mask symptoms of deeper workplace ills like an always-on culture or burnout.

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Scott Murphy

September 11, 2024

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

User Experience Audits: When, How, and Why?

Nathan Eddy

September 10, 2024

User experience is an important part of customer experience. And as the digital revolution rolls on, ensuring a seamless user experience (UX) is critical if organizations wish to remain competitive.

No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

Matt Vartabedian

September 10, 2024

Xanadu, ServiceNow’s latest platform update, incorporates many new features, including AI Agents. Read on for an overview of AI Agents, what they are and how they work.

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