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June 28, 2024
Also, MicroStrategy releases updates to its platform and Glassbox launces Global Partner Network.
June 28, 2024
We’re already used to video meetings and screensharing – but the collaboration experience could be better and there’s opportunity to refine how we do meetings.
June 27, 2024
Generative AI has captured the attention of businesses of all sizes across many industries. Pre-Gen AI types of AI have proven reliability and offer significant value. The smart play? Leverage both...
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...