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October 17, 2024
Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this...
October 17, 2024
This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.
June 14, 2024
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
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There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...