No Jitter

Featured Content

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How AI Helps Address Core Challenges for Rural Utilities

Jon Arnold

August 21, 2024

AI provides a fast track to help address pressing needs for operational efficiencies, workplace productivity and improving CX.

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RingCentral Expands RingCX AI Innovation

Sheila McGee-Smith

August 21, 2024

RingCentral today unveiled enhancements to RingCX and market progress for the 1-year-old solution.

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Finding Communications Technology Employees in Unconventional Places

Bobra S. Bush

August 20, 2024

Having trouble finding people who want to return to the office? Expand your search to include seemingly unrelated industries.

News & Views

No Jitter Roll: Yellow.ai Launches Analyze for CX Automation, Zendesk Announces Relay for Outbound Messaging, and Grammarly Authorship Shows Writing Provenance

Matt Vartabedian

August 15, 2024

Yellow.ai's Analyze helps CX teams improve conversational bot interactions, Zendesk's Relay provides outbound messaging via Meta partnership, and Grammarly says Authorship tool can detect AI use in documents.

Customer Experience Turbulence

Blair Pleasant

August 15, 2024

Siloed and separate channels and business processes, with no single view of the customer, block any chance of “delighting” the customer let alone addressing straightforward service issues.

Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

Zeus Kerravala

August 15, 2024

Intermedia introduces advanced telephony features for Microsoft Teams and introduces new AI and archiving features for the contact center.

Federal Agencies Leveraging AI Reap Benefits for Agents, Supervisors and Management

Sheila McGee-Smith

August 14, 2024

Using SuccessKPI, Maximus is delivering business outcomes and expanding use cases.

Will CX Reach Maturity?

Dave Michels

August 13, 2024

Last Thursday, Five9 announced its quarterly results, launched Genius AI, and announced an acquisition. These events illustrate four industry trends occurring in CX.