Unified Communications & Collaboration

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

No Jitter Roll: This Week in Enterprise Communications

Beth Schultz | August 26, 2016 |
Today's collection of what's hot and happening focuses on UC, video, and SD-WAN integration initiatives from RingCentral, Vidyo, and Talari Networks.

Collaboration Is a Behavior, Not a Technology

Gary Audin | August 26, 2016 |
With organizational silos, employees can become insular and distrustful of other employees or departments; collaboration is the answer.

UCaaS Going Strong

Beth Schultz | August 25, 2016 |
As cloud communications providers expand their reach and enhance their offerings, enterprises increasingly see UC as a viable cloud service option.

Productivity Enhancement: Where Are We Now?

Tom Nolle | August 25, 2016 |
This second in a three-part series on productivity takes a look at why collaborative enhancements and mobile empowerment still fall short despite their benefits.

Hybrid Skype for Business: Service Providers Enter the Game

Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.

Step Up Your Digital Game with Team Collaboration

Zeus Kerravala | August 22, 2016 |
The need to move with speed has had a profound impact on today's workers, who require flexible tools that let them communicate in new ways.

HipChat: Video 'Central' to Collaboration

Beth Schultz | August 18, 2016 |
HipChat Video, built on Jitsi open-source video bridging technology, brings one-click group chats and content sharing to enterprise team collaboration.

State of Confusion Clouds UC&C

Blair Pleasant | August 16, 2016 |
The cloud's rise and changing market landscape have created uncertainty for many UC&C vendors and their enterprise customers and channel partners.

Probing Use Case for UC Diagnostics

Sponsored by Nectar | August 16, 2016 |
In this sponsored post, Nectar describes the value of being able to segment the conversation to isolate trouble spots.

Going for Gold with Team Collaboration

Beth Schultz | August 11, 2016 |
World-renowned Michael Johnson Performance athletic training center plans to power up for 2020 with Mitel's MiTeam cloud-based team collaboration suite.

Cloud Comms Makes Movement Mortgage Happy

Beth Schultz | August 09, 2016 |
With 8x8 Virtual Office service, this mortgage industry innovator ends employee grumbling about call quality, performance issues.

Adding Next-Gen Messaging into the Mix

Beth Schultz | July 28, 2016 |
Team messaging applications prove necessary for UC platform vendor success and effective enterprise collaboration.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.