Unified Communications & Collaboration

Adopting Unified Communications as a Lifeline

Howard Feingold | October 04, 2016 |
The replacing of aging telephone systems with poor feature sets by a Midwestern blood bank shows how UC provides a lifeline to employees, donors and patients alike.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | September 30, 2016 |
This week's collection of what's hot and happening covers Microsoft Ignite tidbits, Google's cloud moves, Digium's new Asterisk release, and snippets from Toshiba, Voss, and HPE.

Cloud Voice Quality: Skype for Business Partners Got You Covered

Beth Schultz | September 29, 2016 |
Get help from the Skype for Business partner ecosystem to assure your enterprise users have great end-to-end calling experiences.

Broad Momentum for BroadSoft

Brent Kelly | September 29, 2016 |
Will BroadSoft be a 'Top 3' communications company?

Native Skype for Business Calling on iPhones Coming Soon

Michael Finneran | September 28, 2016 |
Microsoft promises integration of its mobile UC client with the Apple CallKit API.

The Good and Bad of Microsoft's Cloud Strategy

Zeus Kerravala | September 28, 2016 |
Microsoft is well positioned to give Amazon a run for its money in the cloud market, but it needs to break away from its Microsoft-centric approach.

Showtime for Skype for Business Online

Beth Schultz | September 27, 2016 |
With its latest series of advancements for Skype for Business Online, Microsoft execs want to make sure you know its cloud communications story is "very real."

Comparing the Election and UCC

Blair Pleasant | September 27, 2016 |
What commonalities do and don't exist between the U.S. election process and the unified communications and collaboration space.

'Change' Is in the Air for Enterprise Communications

Jim Burton | September 22, 2016 |
Perspectives from an industry thought leader and IT professionals show the evolving views on voice and other communications services.

Microservice Architecture Fortified for Real-Time Communications

Wolfram Hempel | September 21, 2016 |
A strong backend spine will lead to more dynamic, scalable, and manageable deployment strategies for real-time communications and collaboration.

Think Unified Experiences, Not Just Unified Communications

David Lee | September 20, 2016 |
Robust APIs, and the embedded communications and collaboration they enable, are the great enablers of unified experiences.

Modernizing IT Means Modernizing UC

Gary Audin | September 16, 2016 |
When embarking on modernization projects, enterprises have several paths from which to choose.

Get Visual, Get Immersive, Get Collaborative

Beth Schultz | September 15, 2016 |
Immersive collaboration spaces don't just facilitate engagement, they deepen it -- and lead to deeper insights, too.

The Shape of Productivity to Come

Tom Nolle | September 14, 2016 |
This final piece in a three-part series charts two courses for productivity evolution.

Usage Profiles Key to UC Success

Marty Parker | September 13, 2016 |
Determining individual user requirements for UC features and functionality may seem like an impossible task, but it need not be.

A Vertical Hybrid

Dave Michels | September 12, 2016 |
Vertical Communications adds cloud overlay services to complement its on-prem communications systems and provide customers a path forward.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | September 09, 2016 |
Today's collection of what's hot and happening covers a whole gamut, from new CEOs to WebRTC and beyond.

The White Board: Last Relic of Bad Meetings

Irwin Lazar | September 08, 2016 |
"Immersive group collaboration" brings interactive team meetings into the digital age.

Avaya Angst Must Come to an End

Beth Schultz | September 01, 2016 |
Deals are hard to win, even among enterprise loyalists, with so much uncertainty hanging over the company.

How to Keep Up, Stay on Budget as Communication Needs Evolve

Sponsored by Nokia | August 31, 2016 |
In this sponsored post, Nokia explains how an enterprise can replace a PBX with an open, cloud-based platform while staying on budget.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.