Unified Communications & Collaboration

Time to Kill IM

Dave Michels | October 24, 2016 |
Workstream messaging tools are the right tool for modern business needs.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 21, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, Cisco, ALE, Actiance, LiveOps Cloud, and FairPoint Communications.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming

Cisco Collaboration 'Moving at Warp Speed'

Michelle Burbick | October 19, 2016 |
Hot on the heels of its Worklife acquisition, Cisco collaboration guru Jens Meggers shares how it all fits together to deliver the "magical moments" for which the company strives.

Avaya Evolves Enterprise Portfolio

Beth Schultz | October 18, 2016 |
Hopes a trio of new products show enterprises the company's good faith efforts in continued innovation, exec says.

How Security-First Communications Enables Digital Transformation

Perry Price | October 18, 2016 |
The most user-friendly and engaging communications and collaboration applications won't do users any good if they come with unseen risk.

The Dark Side of Always On

Andrew Prokop | October 17, 2016 |
Mobile SIP communication allows me to be reachable no matter where I am, but the line between work and personal life has been blurred to the point of being nearly invisible.

Avaya Converges UC, Conferencing User Experiences

Marty Parker | October 17, 2016 |
In a welcome move for enterprises, company rationalizes user experience across unified communications, collaboration, and conferencing.

Unified Communication Needs Instrumentation

Darc Rasmussen | October 13, 2016 |
Gone are the days when companies could fly their UC systems by the seat of their pants.

Know Your ShoreTel Hybrid Options

Brian Riggs | October 12, 2016 |
Next up in what's turned into a series of hybrid UC services blogs: ShoreTel

Telephone Spotting

Andrew Prokop | October 10, 2016 |
A phone can say a lot about a business and the emphasis it puts on communications.

Is Cloud Communications Inevitable?

Eric Krapf | October 10, 2016 |
Enterprise acceptance is on the rise and vendor commitment growing...

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 07, 2016 |
This week's collection of what's hot and happening includes Microsoft investment news, Avaya's networking play, Altocloud's Salesforce integration, AT&T's SD-WAN strategy, and Genband's patent trials.

Success with Skype: Ignite Recap, and What's Headed Your Way

Kevin Kieller | October 06, 2016 |
My thoughts on how a variety of last week's Ignite announcements will impact Skype for Business

Use it or Lose it!

Robin Gareiss | October 06, 2016 |
Why User Awareness and Adoption programs deliver efficiency, job security

Why You Can't Forget about Voice Continuity Planning

Mark Sher | October 05, 2016 |
Adopt a holistic view that incorporates all of your communication systems into your business continuity strategy.

Say 'Allo' to Un-Unified Communications

Tom Brannen | October 05, 2016 |
Perhaps the growing chasm between the consumer and business communications experience isn't such a bad thing.

What UC Monitoring and Trees Falling in the Forest Have in Common

Terry Slattery | October 05, 2016 |
You've probably heard the old saying, "If a tree falls in the forest, and no one is around, does it make a sound?" Let's apply it to network applications.

Chance for Enterprise Mobility, at Last

Michael Finneran | October 04, 2016 |
Hope that we'll finally see mobile offerings of real value for enterprise users is coming from different corners of communications universe.

Adopting Unified Communications as a Lifeline

Howard Feingold | October 04, 2016 |
The replacing of aging telephone systems with poor feature sets by a Midwestern blood bank shows how UC provides a lifeline to employees, donors and patients alike.


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.