Messaging/Team Collaboration

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 28, 2016 |
Today's collection of what's hot and happening includes a myriad of news from Nextiva, Google, Level 3 & CenturyLink, Slack & MailClark, ALE, Fonality, Masergy, and collab9.

Waiting on 'Teams,' Microsoft Adds to Skype for Business

Beth Schultz | October 28, 2016 |
Announces general availability of Mac client and enhancements to mobile app experience.

Cognitive for Everyone: IBM's Open Approach to Watson

Michelle Burbick | October 27, 2016 |
A look at pertinent news coming out of IBM's World of Watson

House Calls Go Digital

Andrew Prokop | October 24, 2016 |
While some really great things from the past may never come back, personal, on-demand healthcare in the comfort of your home isn’t necessarily one of them.

Time to Kill IM

Dave Michels | October 24, 2016 |
Workstream messaging tools are the right tool for modern business needs.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 21, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, Cisco, ALE, Actiance, LiveOps Cloud, and FairPoint Communications.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming

Team Collaboration Etiquette: Don't Be 'That Co-Worker'

Daryl Reva | October 20, 2016 |
5 tips to keep in mind when using team collaboration apps

Cisco Works to Perfect Meetings

Zeus Kerravala | October 17, 2016 |
Cisco acquires Worklife, aims to automate and improve some of the more manual and boring tasks associated with meetings.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 14, 2016 |
Today's collection of what's hot and happening includes snippets of news from Oblong, Teem, Sprint, Citrix, Lifesize, RingCentral, Mitel, and Fuze.

Prepping Team Collaboration for Enterprise Scale

Beth Schultz | October 13, 2016 |
While Slack's still at work on its enterprise version, Atlassian adds to its HipChat portfolio with a high-availability deployment option.

Facebook Ready for the Enterprise... at Long Last

Michelle Burbick | October 10, 2016 |
Facebook releases Workplace by Facebook, more than a year and a half since announcing beta of an enterprise collaboration tool till now known as Facebook at Work.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 07, 2016 |
This week's collection of what's hot and happening includes Microsoft investment news, Avaya's networking play, Altocloud's Salesforce integration, AT&T's SD-WAN strategy, and Genband's patent trials.

Say 'Allo' to Un-Unified Communications

Tom Brannen | October 05, 2016 |
Perhaps the growing chasm between the consumer and business communications experience isn't such a bad thing.

Cisco, Salesforce Form Strategic Alliance

Zeus Kerravala | September 22, 2016 |
Partnership includes joint development and marketing across a number of areas, including collaboration, Internet of Things, and the contact center.

Bots Gone Bonkers

Beth Schultz | September 09, 2016 |
Chat bots may be the "next big thing," but be sure to place the emphasis on "next" -- we're early days, indeed, with this technology.

Microsoft Planning Slack Attack?

Beth Schultz | September 07, 2016 |
Sources tell a Microsoft tech blogger that a team messaging app, Skype Teams, is imminent.

Let's Have the Next Meeting on Facebook

Dave Michels | September 06, 2016 |
What would a full-out Facebook commitment to enterprise communications and collaboration mean for the emerging messaging app market?

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

Paging – New Meet Old

Matt Brunk | August 19, 2016 |
Paging systems are one of those legacy IT components that often needs to live in the IP world.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.