Messaging/Team Collaboration

'The Experience' Takes Center Stage at EC17

Michelle Burbick | March 28, 2017 |
Whether for users, customers, or contact center agents, the need to optimize the experience emerged as a common thread during today's keynote addresses.

Cisco Beefs Up Spark Ecosystem

Michelle Burbick | March 28, 2017 |
With four product announcements yesterday, Cisco focuses on helping organizations keep up with the tides of change in enterprise collaboration experiences.

Successful Team Dynamics: Do Team Workspace Tools Help Get Work Done?

Brent Kelly | March 28, 2017 |
We are awash with team workspace solutions from the major vendors and from a plethora of newcomers. But, do these tools help a team's success?

Enterprise Connect 2017: Reflecting Major Industry Transition

Marty Parker | March 28, 2017 |
As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.

No Time Like Now to Think About Our Communications Future

Beth Schultz | March 27, 2017 |
As enterprise communications continues its rapid evolution, the rise of some technologies will bring about the demise of others.

Microsoft, Partners Extend Skype for Business

Beth Schultz | March 27, 2017 |
Skype for Business Online gets new voice calling, call analytics, and authentication capabilities, and more.

TADHack-mini Orlando 2017: The Hacks Are In

Michelle Burbick | March 27, 2017 |
Following a rigorous weekend of hacking and coding, winners have been named and they're ready to present their applications at Enterprise Connect.

Digital Transformation, UC&C, & Doing What's Right by Your Company

Beth Schultz | March 23, 2017 |
How a company collaborates, especially with customers, is critically important for digital transformation, as we'll discover from leading thinkers at Enterprise Connect.

Facebook Enhances Work Chat

Michelle Burbick | March 23, 2017 |
With the addition of Message Reactions and Mentions, enterprise users can rock their business group conversations with emojis and better notifications.

RingCentral Simplifies Collaborative Communications

Dave Michels | March 23, 2017 |
RingCentral advances its collaborative communications vision, announcing updates to Office, market expansion, and improved analytics solutions.

Team Collaboration Apps Diverging: Are You Headed Down Right Path?

Brian Riggs | March 22, 2017 |
Concerned they face an unstoppable force, Slack rivals are carving out various paths forward. Before picking one, enterprise IT must carefully assess user needs.

Setting the Stage for Enterprise Connect

Eric Krapf | March 21, 2017 |
As the transition from hardware to software reshapes IT as a whole, we'll be exploring the changes it will bring to IP-based communications.

UCC YTD: 4 Eye-Opening Developments

Dave Michels | March 21, 2017 |
From Amazon Chime to Cisco Spark Board, 2017 is shaping up to be a transformative year for enterprise communications.

Rich Comunications Services Breathes New Life into Mobile Messaging

Greg Collins | March 16, 2017 |
Many organizations use messaging apps as a key interface for customer service inquiries, deploying automated chatbots and maintaining customer contact.

Microsoft Teams 'Feels a Lot Like a Bicycle'

Beth Schultz | March 14, 2017 |
Microsoft shares the latest features and functionalities of its team chat app as well as user stories, including from the folks at Trek Bicycles.

Amazon Chime – Did AWS Buy the Wrong Company?

Jon Arnold | March 14, 2017 |
Questioning the difference between disruption and innovation in video collaboration

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017 |
My quasi-annual dive into the ever-changing world of team collaboration

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 10, 2017 |
This week's collection includes news from Microsoft, Cisco, LifeSize, Unify, and Modality Systems.

Google Enters Team Collaboration Fray

Beth Schultz | March 09, 2017 |
Maturing enterprise strategy leads to development of two new services for video meetings and persistent team messaging.

Cloud Communications Begets 'Communications Cloud'

Beth Schultz | March 09, 2017 |
8x8 is heralding the arrival of a unified cloud-based interoperability and integration platform for UC, contact center, team collaboration, and analytics.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.