Systems Management/Network Design

Bringing in IoT, Caution Applied

Matt Brunk | May 19, 2017 |
Taking on IoT should be an exciting and challenging venture for anyone in IT, but don't forget your due diligence.

Troubleshooting Integration in a Hybrid UC Ecosystem

Terry Slattery | May 16, 2017 |
Before jumping into hybrid cloud, check the dial plan functionality you need.

inContact and NICE: Smarter and Faster

Sheila McGee-Smith | May 15, 2017 |
Together form a complete, omni-channel, WFO and analytics-rich portfolio.

Mitel Wheels and Deals, Picks Up Toshiba's UC Assets

Zeus Kerravala | May 12, 2017 |
Toshiba will be one more step in the journey of the transformation of Mitel.

Security Protection, Better than Security Correction

Gary Audin | May 12, 2017 |
A number of observations dealing with cybercrime

IoT Spells Opportunity... or Risk

Matt Brunk | May 12, 2017 |
Some organizations too quickly forget their due diligence as they eye the potential savings or benefits.

When Seconds Count: SD-WAN Gives 911 Failsafe Last Mile

Atchison Frazer | May 11, 2017 |
Whether improving a dispatch center or adopting NG911, an SD-WAN can play a critical role.

Slack Enhances Search, Guest Management

Michelle Burbick | May 05, 2017 |
Users can now find more relevant people and channels, and admins can manage guest accounts to keep teams secure.

Is App-Level Security the Way to Go for Enterprise Mobility?

Beth Schultz | May 04, 2017 |
Startup Blue Cedar infuses policy-based security code into mobile-first team collaboration apps, and any other enterprise mobile app.

Tough to Argue With Data: UCC Management Slashes Opex

Robin Gareiss | May 03, 2017 |
Nemertes data shows some companies can cut operational costs in half with the use of performance management tools.

Cisco to Acquire SD-WAN Provider Viptela

Michelle Burbick | May 02, 2017 |
Rounds out its SD-WAN portfolio while continuing its transition to a software-centric business model

Hunting for Security Threats

Gary Audin | April 28, 2017 |
Threat hunting, a human-centric approach to cyber security, can detect threats where automated machine-centric approaches fail.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

How Do You Know Your UC Investment Is Paying Off?

Joseph Arena | April 27, 2017 |
Replacing outdated cost-tracking metrics with a return-on-engagement strategy is the first step in optimizing your UC&C investment.

Does Windstream's Broadview Buy Mean 'Narrow UC' Is In?

Tom Nolle | April 27, 2017 |
If network service providers are the new UC/UCC force, they're probably just looking for an easy managed service buck, and nothing more.

Cloud Communications, With a Caveat or Two

Beth Schultz | April 21, 2017 |
Being a cloud believer is OK, but don't get caught up in migration frenzy.

Riverbed's 2nd Act: Xirrus Acquisition

Zeus Kerravala | April 20, 2017 |
Riverbed adds an important piece to its march towards its own transformation.

Making a Mark at the IETF

Michelle Burbick | April 20, 2017 |
Cisco Fellow Alissa Cooper named organization's first female chair, brings years of standards work and expertise in data privacy to the role.

Next Steps in Your Avaya Chapter 11 Journey

Stephen Leaden | April 20, 2017 |
As Avaya inches toward reorganization, your job as a customer and steward to your organization is to be proactive about contingency planning.

Workplace by Facebook Evolving with Partners

Michelle Burbick | April 19, 2017 |
Facebook announces Workplace milestones, new customers, integrations, partnerships, and more out of the F8 Facebook Developer Conference.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.