SIP/SIP Trunking

Bad Voice: Untangling a Network Mess

Matt Brunk | December 02, 2016 |
Helping one company figure out why voice quality was so flaky

Taking the Boredom Out of SIP Trunks

Andrew Prokop | November 28, 2016 |
If you want me to take notice of your SIP offer, tell me what you do that no one else is doing.

SIP Trunk Providers Still Learning

Gary Audin | November 25, 2016 |
As The SIP School's sixth-annual SIP survey shows, many of the same problems from the same sources persist year after year.

When to Turn Your POTS into PANS

Dan Aylward | November 09, 2016 |
Don’t be caught off guard or put your organization in a poor financial situation by procrastinating on migration.

Beware of Sneaky Rate Increases

Suzanne Rosato | November 01, 2016 |
Ignoring pricing on traditional voice and local services even after a SIP or VoIP migration is a mistake best avoided with regular inventory reviews.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming

The Dark Side of Always On

Andrew Prokop | October 17, 2016 |
Mobile SIP communication allows me to be reachable no matter where I am, but the line between work and personal life has been blurred to the point of being nearly invisible.

SIPVicious (Hey Hey, My My)

Andrew Prokop | September 26, 2016 |
SIPVicious is a set of tools that can both harm and help; thankfully, you get to choose how it will be applied to your SIP platform.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | September 23, 2016 |
Today's collection of what's hot and happening touches on snippets of news around cloud, video, SIP, mobility, and changes in leadership.

With SIP, Less is the New More

Andrew Prokop | September 06, 2016 |
With efficiency and reduction on the minds of software developers and hardware designers everywhere, we are clearly headed toward a "less is more" communications world.

In Search of the Blue Idea

Andrew Prokop | August 29, 2016 |
There are big, mind-blowing ideas out there waiting to be put into words, and eventually, practice.

Paging – New Meet Old

Matt Brunk | August 19, 2016 |
Paging systems are one of those legacy IT components that often needs to live in the IP world.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.