SIP/SIP Trunking

Network Visibility: Using Active Path Testing

Terry Slattery | July 10, 2017 |
How do you know your network is properly handling SIP voice?

SIP Trunking Value: Customers Rate Flowroute, TPx, MegaPath Among Leaders

John Malone | June 26, 2017 |
Falling prices don't tell the whole story, says Eastern Management Group.

On the Bleeding Edge or Lagging Behind? Tell Us Where Your Enterprise Fits In

Beth Schultz | June 19, 2017 |
Share how your organization approaches enterprise communications and collaboration in our latest No Jitter Research survey.

Taking TEM Beyond the Telecom Spend

Beth Schultz | June 13, 2017 |
In our latest No Jitter On Air episode, learn why telecom expense management has an essential role to play as enterprises grow their mobility, cloud, and Internet of Things strategies.

Top 10 Leaders in SIP Trunking Customer Satisfaction

John Malone | June 07, 2017 |
Twilio and Flowroute are favored over large telcos, the Eastern Management Group has found.

Beefing Up SIP Distribution Channels

John Malone | May 17, 2017 |
As competition for selling SIP intensifies, many providers have broadened their distribution channels to make more choices available for enterprises.

SIP Market Growth Strong to 2020

John Malone | May 02, 2017 |
New Eastern Management Group study reflects input from more than 3,500 IT managers surveyed worldwide.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Making a Mark at the IETF

Michelle Burbick | April 20, 2017 |
Cisco Fellow Alissa Cooper named organization's first female chair, brings years of standards work and expertise in data privacy to the role.

Enterprise Connect 2017: Reflecting Major Industry Transition

Marty Parker | March 28, 2017 |
As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.

Do I Need an SBC or Firewall?

Matt Brunk | March 24, 2017 |
Make sure you consider this question as part of your SIP deployment plan.

Setting the Stage for Enterprise Connect

Eric Krapf | March 21, 2017 |
As the transition from hardware to software reshapes IT as a whole, we'll be exploring the changes it will bring to IP-based communications.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

Evolving Your Enterprise with SIP

Andrew Prokop | March 13, 2017 |
A handy-dandy SIP primer to help enterprises understand what a SIP migration entails and the benefits you can hope to gain

Migrating to SIP Trunks: Not Plug and Play

Gary Audin | March 10, 2017 |
Implementing the SIP trunk is different than implementing the common T1 or PRI, and comes with its own sets of challenges and opportunities.

SIP Trunking Should Be a No Brainer

Gary Audin | February 24, 2017 |
The benefits of SIP trunking are many, but you should follow best practices to ensure your implementation goes off without a hitch.

Get a Little Help with Your IP Transition

Matt Brunk | February 24, 2017 |
A roundup of companies that can help ease the pain of moving from legacy gear to IP

Avaya Execs Rally Customers, Partners

Beth Schultz | February 14, 2017 |
From the keynote stage at Avaya Engage, company leaders share why Avaya is worth sticking with through its own, the industry's, and customers' transformations.

No Dial Tone: Are You Ready for the Transition?

Matt Brunk | February 10, 2017 |
The end of the PSTN isn't the end of modern man but rather an incredible opportunity.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 03, 2017 |
This week's collection includes news from Slack, Avaya, Aerohive, Microsoft, Smartsheet, ATIS, SIP Forum, Wildix, and Dialogic.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.