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July 2017

NICE inContact Update: The Story Behind CXone

Sheila McGee-Smith | July 31, 2017 |
NICE introduces unified cloud platform... and maybe a slight strategic shift.

Intent-Based Networking: Buzzword or Real?

Terry Slattery | July 31, 2017 |
Intent-based networking systems are more than just a new buzzword, but there are many hurdles to overcome before they become an enterprise reality.

Telephony Partners Key to Salesforce Omni-Channel Service Strategy

Paul Fischer | July 31, 2017 |
In Salesforce's summer release, telephony partners are able to provide one integrated omni-channel routing engine.

Perfect Timing for Mitel, ShoreTel Merger

Dave Michels | July 28, 2017 |
Back in late 2014, Mitel's plan to purchase ShoreTel didn't make much sense. But now it does, and here's why.

'Habitat Soundscaping': You Didn't Know You Needed It

Sheila McGee-Smith | July 28, 2017 |
... but Plantronics did, based on its own employees' open office experiences

VoIP Quality Still an Issue

Gary Audin | July 28, 2017 |
With the adoption of cloud-based UC and telephony comes a need to rethink network monitoring.

IoT Security: How Elastic Are You?

Matt Brunk | July 28, 2017 |
Embedded security systems need flexibility improvements, necessary to reduce incident response time.

No Jitter to Take Measure of Cloud Comms Use

Beth Schultz | July 27, 2017 |
Participate now in our third-annual cloud communications survey, and then check the results to see how the landscape has changed in the past year.

Mitel Lands ShoreTel, Amps Up Cloud Story

Zeus Kerravala | July 27, 2017 |
With patience and perseverance, CEO Rich McBee finally reels in ShoreTel, achieves size and scale for cloud communications conversions.

3 Headset Trends to Watch: Wearables, Smart Devices & Beyond

Alaa Saayed | July 27, 2017 |
Here's a look at how professional headsets will evolve, targeting different end-user groups and becoming more intelligent enterprise endpoints.

3 Myths on 5G Debunked

Tom Brannen | July 27, 2017 |
5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

Genband CEO: Kandy to Sweeten Digital Innovation

Michelle Burbick | July 26, 2017 |
Company sees its CPaaS offering as a way to help enterprises and service providers cross the digital divide.

What Would Open Networking Look Like?

Tom Nolle | July 26, 2017 |
The future of openness is the future of describing software models that separate function from implementation.

Dimension Data Delves into Digital Disruption

Blair Pleasant | July 25, 2017 |
Recent study finds need for productivity gains is strongest driver of workstyle change.

UC&C Leader Leapfrog?

Scott Gode | July 25, 2017 |
How an Amazon build or Slack buy could affect the industry

Don't Ignore AT&T's Latest Business Service Guide Update!

D.E. Boehling | July 24, 2017 |
Read your July 17 email to discover how the carrier treats new network and data security responsibilities.

Hyperconvergence & UC: Radically Simplifying Your Infrastructure

Zeus Kerravala | July 24, 2017 |
Once primarily put in place for virtual desktop infrastructure, HCI is now handling mission-critical workloads -- UC included.

Telecommuting on the Upswing

Gary Audin | July 21, 2017 |
U.S. Census Bureau data analysis shows 115% growth since 2005.

Securing the Home Front From IoT Attacks

Matt Brunk | July 21, 2017 |
Arris, McAfee team to help prevent malware and other mischief from reaching Internet-connected home devices.

Fuze Positioning Itself at Center of Cloud World

Beth Schultz | July 20, 2017 |
Without communications data, the move to the cloud model and big-data analytics doesn't have legs, says company co-founder and executive chairman.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.