Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


March 2017

Good Bots, Bad Bots, No Bots

Gary Audin | March 31, 2017 |
Even bots come with best practices.

Hacking Communications to Solve Real-World Problems

Michelle Burbick | March 31, 2017 |
An interview with TADHack-mini Orlando largest prize winner, Justin Haefner, who leveraged APIs to solve a problem around elder care

Pay Attention to Your Comms Cable Install

Matt Brunk | March 31, 2017 |
With new power loads of today's communications wiring, the risks of using illegitimate products and shirking installation best practices are increasing.

How You (and Your UC Management Tools) Can Get Smarter

Beth Schultz | March 30, 2017 |
Bots are one way, as shown in the newly introduced VossBot from Voss Solutions.

5 Takeaways from Enterprise Connect 2017

Zeus Kerravala | March 30, 2017 |
Remembering this year's event for cloud, comms APIs, team collaboration, physical meeting rooms, and the digital experience.

Team Collaboration Shines at EC17

Michelle Burbick | March 29, 2017 |
Team collaboration stories surface across the Enterprise Connect show floor, sessions, keynotes, and main-stage panels.

SD-WAN Value: More Than Cost Savings

Zeus Kerravala | March 29, 2017 |
It's the network architecture that can match the speed and agility of the cloud.

Cisco Wins Best of Enterprise Connect 2017

Michelle Burbick | March 29, 2017 |
Earns recognition for its newly released Spark Board 55 and the innovative way the touch-based collaboration device is integrated into the Spark platform.

AWS Announces Amazon Connect

Sheila McGee-Smith | March 29, 2017 |
Enters the contact center space with a splash at Enterprise Connect

Web Chat: 'Gateway Drug' to AI for Customer Support?

Chris Vitek | March 29, 2017 |
Cognitive engagement technology will lead to improved experiences and increased customer loyalty.

'The Experience' Takes Center Stage at EC17

Michelle Burbick | March 28, 2017 |
Whether for users, customers, or contact center agents, the need to optimize the experience emerged as a common thread during today's keynote addresses.

Cisco Beefs Up Spark Ecosystem

Michelle Burbick | March 28, 2017 |
With four product announcements yesterday, Cisco focuses on helping organizations keep up with the tides of change in enterprise collaboration experiences.

Understanding the Barriers to the Cloud 2020 Vision

Zeus Kerravala | March 28, 2017 |
Don't look for a hockey stick-shaped adoption curve just quite yet.

Successful Team Dynamics: Do Team Workspace Tools Help Get Work Done?

Brent Kelly | March 28, 2017 |
We are awash with team workspace solutions from the major vendors and from a plethora of newcomers. But, do these tools help a team's success?

Enterprise Connect 2017: Reflecting Major Industry Transition

Marty Parker | March 28, 2017 |
As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.

Cisco Spark Meets Customer Care

Sheila McGee-Smith | March 28, 2017 |
Cisco unveils a digital customer support solution for help desks and small teams, and Altocloud announces a Sales Communications Solution built on the Spark platform.

No Time Like Now to Think About Our Communications Future

Beth Schultz | March 27, 2017 |
As enterprise communications continues its rapid evolution, the rise of some technologies will bring about the demise of others.

Microsoft, Partners Extend Skype for Business

Beth Schultz | March 27, 2017 |
Skype for Business Online gets new voice calling, call analytics, and authentication capabilities, and more.

TADHack-mini Orlando 2017: The Hacks Are In

Michelle Burbick | March 27, 2017 |
Following a rigorous weekend of hacking and coding, winners have been named and they're ready to present their applications at Enterprise Connect.

Let the Telecom Hacking Begin!

Michelle Burbick | March 26, 2017 |
TADHack-mini Orlando, taking place coincident with Enterprise Connect, is underway -- and here's a look at what it's all about.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.