SHARE



ABOUT THE AUTHOR


Michelle Burbick
Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis...
Read Full Bio >>
SHARE



Michelle Burbick | May 05, 2017 |

 
   

Slack Enhances Search, Guest Management

Slack Enhances Search, Guest Management Users can now find more relevant people and channels, and admins can manage guest accounts to keep teams secure.

Users can now find more relevant people and channels, and admins can manage guest accounts to keep teams secure.

Slack this week announced search and guest management enhancements for its team collaboration solution.

For improved search, the company has introduced the ability to point users to the most relevant people and channels. "While org charts and team directories can help you visualize how departments within your company are structured, they don't always reveal who you should reach out to for a specific topic or question. Search in Slack now surfaces people likely to know about the topic at hand, along with the channels where you can reach them," Slack wrote in a blog.

Users who are on one of Slack's paid plans will be greeted with a new section, called "People & Channels," at the top of search results. When a user searches a topic, this new section will surface team members who frequently talk about the topic and any public channels in which they've had discussions about the topic. The user can then go to any of those channels to look for additional help, and can use @mentions to direct questions to the best people.

Irwin Lazar, UC analyst with Nemertes Research, gives the new search capabilities a thumbs-up. "Anything that improves the ability of people to find information is beneficial to Slack customers," he said.

In addition to enhancing Slack with a useful capability, the ability to search for people and conversations "underscores the continued blurring of lines between team collaboration applications and social platforms," he added, noting that such capability has been a core feature of social platforms like IBM Connections, Jive, and Yammer.

Lazar said he's also hopeful that Slack not only will continue adding to its own search capabilities, but also "extend data stored within it to other enterprise search platforms from vendors like Google and Microsoft."

Slack said its new search capabilities are available for teams on any paid plans with more than 50 members.

For guest account management, Slack introduced two new updates: time limits and enhanced guest profiles. "For most teams, work involves communication and collaboration with people outside your organization," Slack wrote in the announcement blog. "That's why over 65% of paid Slack teams use guest accounts -- with 15 guests on average -- to bring external people like vendors and freelancers onto their Slack team."

Besides being able to assign certain channels to guest accounts, admins are now also able to set time limits for how long a given guest account can remain active. "This way, admins no longer need to manually keep track of each guest and how long they should remain on a team," Slack stated.

For guest accounts that have a time limit set, two days before account deactivation, a Slackbot will notify the admin who set the limit and the guest user. Admins then have the option to extend the time limit, and guests are given information on who to contact if they need more time on a project. Guest accounts are set to remain active by default, but using the team site management tool admins can now set time limits either when they bring on a new guest account or at any time.

So that teams can better identify guest participants, Slack has added fields to the guest account profile that indicate who invited the guest, which channels the guest is in, and when access expires. Slack also added banners over guest profile photos that indicate whether that person is a single- or multi-channel guest.

"Whether your team already works with dozens of guest accounts or has yet to try them out, these updates reflect our commitment to keep every Slack team secure," Slack wrote. "After all, guests are lovely, but nobody appreciates one who overstays their welcome."

Follow Michelle Burbick and No Jitter on Twitter!
@nojitter
@MBurbick





COMMENTS



July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.