Beth Schultz
Beth Schultz is editor of No Jitter and program co-chair for Enterprise Connect. Beth has more than two decades of...
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Beth Schultz | February 02, 2017 |


No Jitter On Air: 3 Experts on 3 Cloud Services

No Jitter On Air: 3 Experts on 3 Cloud Services In a trio of inaugural podcasts, No Jitter brings you leading analyst voices on cloud contact center, video, and UC services.

In a trio of inaugural podcasts, No Jitter brings you leading analyst voices on cloud contact center, video, and UC services.

Slowly, but surely, large enterprises are migrating from premises-based communications to cloud, across contact center, video conferencing, and UC systems. Whether taking baby steps into the cloud or making the move fully without trepidation, enterprises have lots to consider before picking the path forward.

Cloud communications today, in general, can be a confusing mess. Which is the best architectural choice? Which cloud service providers are best suited to meet enterprise needs, today and into the future? Will the provider I pick today be gobbled up or pushed out of business in the next year or two? What feature sets are available, and how are they priced? How can I tell if the cloud service is reliable and secure -- and how am I going to manage it? And so on, and so on.

Given the growing significance of the cloud movement for enterprise communications, we asked a trio of top industry analysts to help us kick off our new podcast, No Jitter On Air, by sharing their perspectives on cloud's progress in the contact center, video, and UC markets, respectively.

In "Cloud Contact Center: The New Normal?," we heard from Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics, and longtime chair for the Contact Center/Customer Experience track at Enterprise Connect Orlando, including this year's conference taking place March 27 to 30. In a preview of her similarly titled session at Enterprise Connect, McGee-Smith explains the market dynamics and enterprise decision making that's shaping cloud contact-as-a-service options today.

Click on the player below to hear what McGee-Smith has to say about topics such as:

  • The disconnect between vendor development focus and current sales models
  • Enterprise deployment drivers, including in greenfield implementations
  • The role of a hybrid architecture in the modern contact center
  • Relationship between cloud contact center and advanced technologies like AI and bots

In "What You Need to Know About Cloud Video Services," Andrew Davis, co-founder of Wainhouse Research, and longtime chair for the Video track at Enterprise Connect, brought his communications and collaboration expertise to bear in helping us sort through the myriad video conferencing-as-a-service (VCaaS) options available today, as well as how to go about making the best decision about which is best for your organization's unique requirements.

Click on the player below and learn about:

  • The differences in types of VCaaS offerings, and how VCaaS providers differentiate themselves
  • Key decision points for evaluating VCaaS options
  • Where VCaaS and traditional video room system environments dovetail
  • What happens to VCaaS with the rise of persistent team collaboration

And in "UCaaS Ins & Outs: Eye on the Enterprise Opportunity," Elka Popova, program director and senior fellow with Frost & Sullivan, shared a preview of the UCaaS market overview she'll be delivering at Enterprise Connect. Get foundational knowledge about UCaaS, and essential guidelines for large enterprise implementations.

Click on the player below for Popova's thoughts on topics such as:

  • What UCaaS is and isn't -- and how to distinguish among different types of providers
  • UCaaS market outlook: consolidation vs. growth
  • Essential requirements for enterprise UCaaS implementations
  • The impact Microsoft, with Skype for Business Online, has had on the market

Tune in to these No Jitter On Air episodes, and come back next week, when Kevin Kieller, a partner at UC&C consultancy enableUC, longtime No Jitter blogger, and Enterprise Connect speaker, will be sharing his advice on how to make the right choices regarding Microsoft's Skype for Business UC platform.

Register now for Enterprise Connect using the code NOJITTER to receive $300 off an Entire Event pass or a free Expo Plus pass.

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March 22, 2017

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April 28, 2017
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April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.