IT Strategies

Avaya Partners with Spoken for CCaaS for BPOs

Sheila McGee-Smith | February 21, 2017 |
With this announcement, Avaya and Spoken have aligned their roadmaps toward including Oceana, Breeze, and Equinox into ConversationCenter moving forward.

What Microsoft Adoption of WebRTC 1.0 APIs Signals

Lantre Barr | February 20, 2017 |
Support is a huge step forward not only for the company but the industry in general.

Turning Wi-Fi Logs Into Law Enforcement Tool

Matt Brunk | February 17, 2017 |
A good WLAN will have historical, on-demand, and real-time reporting capabilities -- and a good law enforcement agency will know how to use them.

What Might AWS UCaaS Play Mean for the Enterprise?

Beth Schultz | February 16, 2017 |
Gene Farrell, AWS VP of enterprise applications, will share his vision from the keynote stage at Enterprise Connect 2017.

Where Does Avaya Go From Here?

Irwin Lazar | February 16, 2017 |
Avaya is delivering new products and capabilities like never before, but all under the cloud of its recent Chapter 11 filing.

The Age of Ecosystem-Based Communications Emerges

Chris Vitek | February 16, 2017 |
Every industry has a unique set of communications requirements -- an ecosystem, if you will.

Avaya Execs Rally Customers, Partners

Beth Schultz | February 14, 2017 |
From the keynote stage at Avaya Engage, company leaders share why Avaya is worth sticking with through its own, the industry's, and customers' transformations.

6 Best Practices for Ensuring Enterprise Mobile Device Security

Evan Tomlin | February 13, 2017 |
Often lacking with enterprise mobility initiatives is a clearly articulated management view of what needs to be secured.

Legally & Practically: What Avaya's Chapter 11 Means to Customers

Martha Buyer | February 08, 2017 |
A bankruptcy attorney helps me sort through the ins and outs of a bankruptcy filing.

Avaya Customers: Calling in Backup

Eric Krapf | February 07, 2017 |
Join UC consultant Steve Leaden and attorney Andrew Brown for an interactive Q&A and up-to-the-minute status report breakout session at Enterprise Connect.

Digital Workplace: Moving Ahead One Step at a Time

Robin Gareiss | February 06, 2017 |
The highly collaborative digital workplace is so much more than an extension of a corporate intranet.

No Jitter On Air: 3 Experts on 3 Cloud Services

Beth Schultz | February 02, 2017 |
In a trio of inaugural podcasts, No Jitter brings you leading analyst voices on cloud contact center, video, and UC services.

Enterprise Communications: Out with the Old, In with the New

Dave Stein | February 02, 2017 |
Enterprise Connect Orlando offers sessions to help guide your enterprise through the communications systems procurement process.

Slack Goes Enterprise: What IT Execs Need to Know

Irwin Lazar | February 01, 2017 |
Slack's launch of Enterprise Grid puts Slack clearly into competition with Cisco, Microsoft, and others in the enterprise communications and collaboration market.

7 Factors to Consider on Enterprise Messaging Apps

Dave Michels | January 31, 2017 |
Before selecting a workstream messaging app like Circuit, HipChat, Slack, or Spark, be sure to explore each vendor's particular architectural approach and philosophy.

Avaya Users: Time to Build Your Contingency Plans

Stephen Leaden | January 31, 2017 |
With Avaya in Chapter 11, enterprise customers need to do their due diligence and, while hoping the company remains intact, plan for the worst.

What, There's Something Better Than Real Time?

Jon Arnold | January 31, 2017 |
Voice is losing primacy to messaging, and for anyone with legacy DNA left in their thinking, the logic is confounding -- but to move forward you best figure it out.

The Future Is Here: Digital Banking Communications in 2017 and Beyond

Perry Price | January 30, 2017 |
Consumer desire for digital, mobile interactions will surely create endless opportunities for new communication services.

Wi-Fi RFID Keeps Campus Traffic Flowing

Matt Brunk | January 27, 2017 |
An example of how actionable data can help minimize student drop-off and pick-up traffic and safety concerns

Cisco Grabs AppDynamics to Deepen Insight Delivery

Michelle Burbick | January 26, 2017 |
Cisco boosts its analytics position with $3.7 billion acquisition of application intelligence provider AppDynamics.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.