IT Strategies

Delivering 'PSTN Quality' Voice on the Internet

Gary Audin | October 14, 2016 |
Telnyx CEO David Casem shares on his company vision to bring quality voice calls over the Internet.

Hurricane Matthew: a Net Manager's Perspective

Matt Brunk | October 14, 2016 |
When a catastrophic storm is on its way, every bit of preparation helps.

The Cloud is NOT the Answer to Everything

Dave Stein | October 12, 2016 |
As robust hybrid offerings continue to come to market, I believe this will become the dominant communications technology architecture for years to come.

Digital Transformation: Tangerine Banks On It

Sheila McGee-Smith | October 11, 2016 |
This Canadian bank serves as a digital proof point, continuously innovating with online and mobile services to improve the customer experience.

The Value of Networking at Enterprise Connect

Gary Audin | October 07, 2016 |
Hone your networking skills and leave Enterprise Connect having formed the most valuable relationships possible.

Use it or Lose it!

Robin Gareiss | October 06, 2016 |
Why User Awareness and Adoption programs deliver efficiency, job security

The Five Whys of Problem Solving

Andrew Prokop | September 19, 2016 |
Using a 60-year-old strategy to solve communications technology problems of today.

Modernizing IT Means Modernizing UC

Gary Audin | September 16, 2016 |
When embarking on modernization projects, enterprises have several paths from which to choose.

The Shape of Productivity to Come

Tom Nolle | September 14, 2016 |
This final piece in a three-part series charts two courses for productivity evolution.

Usage Profiles Key to UC Success

Marty Parker | September 13, 2016 |
Determining individual user requirements for UC features and functionality may seem like an impossible task, but it need not be.

Managing Teleworkers More Than Same Old, Same Old

Gary Audin | September 09, 2016 |
Here are six ideas for how to manage a remote workforce.

Digital Transformation or Digital Denial?

Mark Troester | September 06, 2016 |
A by-the-numbers look at the state of digital business today

Technology in Education: Good & Bad?

Matt Brunk | September 02, 2016 |
Computers in the classroom could contribute to negative impacts of technology overuse among children, one expert suggests.

Q&A: Genesys CEO Dishes on Interactive Intelligence Buy

Sheila McGee-Smith | August 31, 2016 |
Following today's $1.4 billion acquisition announcement, I grabbed 15 minutes with Genesys CEO Paul Segre for a beyond-the-press release interview.

Surviving Massive Disruption

Elizabeth (Beth) English | August 31, 2016 |
To survive and thrive, successful organizations must focus on developing their greatest asset: information.

Contract Games: How Verizon Rapid Delivery Turns Contracting on its Head

By Deb Boehling and Laura McDonald | August 30, 2016 |
Large business customers need to be well prepared lest they be sucked into the trap Verizon is setting with its "optimized" service-delivery platform.

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

Buying CCaaS: Brand Name vs. White Label

Sheila McGee-Smith | August 25, 2016 |
When evaluating prospective service providers, ask: Whose cloud contact center software is that?

Saving Dollars and Cents with MVNOs

Art Yonemoto | August 24, 2016 |
Opting for a Mobile Virtual Network Operator may help you cut mobile costs and lead to a better customer experience.

Using Leverage for Vendor Negotiations

Gary Audin | August 19, 2016 |
How can an enterprise best procure services and negotiate contracts that preserve its flexibility, control, and cost reduction while transitioning to an IP-based environment?


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.