IT Strategies

Future of UC All About AI

Jim Burton | July 20, 2017 |
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

I Have Something to Say. But Do UC Me?

Kevin Kieller | July 19, 2017 |
Now for something completely different, unified communications poetry.

Don't Let Texting Be Your Communications Black Hole

Sponsored by AT&T | July 19, 2017 |
In this sponsored post, AT&T shares how companies can benefit from text-enabling their 1-800 and landline numbers.

CIOs Don't Let Your Contact Center Be Mudville

Zeus Kerravala | July 17, 2017 |
Like baseball fans in the classic story of Casey at the bat, customers calling into contact centers can quickly swing between high and low expectations.

Cloud Out

Gary Audin | July 14, 2017 |
Is your business prepared for a cloud failure?

Success with Skype: Confronting the Monster in the Mirror

Kevin Kieller | July 13, 2017 |
Here are five common ways an IT leader ends up becoming a primary source of monstrous Skype for Business issues.

Business Objectives Should Outweigh Service Levels

Melissa Swartz | July 10, 2017 |
The point of technology is to improve the business.

Voice & Video Performance SLAs: Do Yours Deliver?

Gary Audin | July 07, 2017 |
Depending on how a service provider measures factors like latency, jitter, and packet loss, some SLAs simply don't deliver.

Looking at Smart Cities Through IoT Lens

Matt Brunk | July 07, 2017 |
The Internet of Things presents many challenges for smart cities, but the payoffs and rewards have potential positive impact for everyone.

It's About the Meeting, Not the Product

Beth Schultz | July 06, 2017 |
Vendors are increasingly shifting focus away from product silos and onto business needs ranging from better internal meetings to easier customer self-service.

Fostering Employee Engagement Via Digital Workplace Tools

Erin Leary | July 06, 2017 |
Many organizations are using new tools to connect people to people and people to information, and help create a sense of belonging.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

Test Your UC Client (In Somebody Else's Environment) Before You Deploy

Beth Schultz | June 29, 2017 |
World Wide Technology has opened a self-service collaboration lab to help enterprises test and validate products before deploying live.

Cisco's Intent-Based Networking: Good News for Real-Time Collaboration

Irwin Lazar | June 29, 2017 |
Cisco's (and competitor's) intent-based networking should reduce network cost and complexity for supporting ever-increasing real-time applications.

Will New Neutrality Order Change Anything?

Tom Nolle | June 29, 2017 |
Answering questions on what the FCC's proposed rulemaking notice does and doesn't do

Cisco Jasper Aims to Empower Business Use of IoT

Michelle Burbick | June 27, 2017 |
Shifts market strategy with advanced Control Center offering, rolls out premium security and traffic segmentation services, adds Spark integration, and more.

Legal Issues to Consider as IoT Becomes Way of Life

Martha Buyer | June 27, 2017 |
The widespread deployment of IoT devices has created some obvious and less obvious concerns.

Why Cisco's Intent-Based Networking Matters

Zeus Kerravala | June 23, 2017 |
There's a lot to like in automated network that delivers insights for UC and other enterprise decision makers -- and lifts Cisco out of the switching doldrums.

Know Your SLAs

Gary Audin | June 23, 2017 |
What you need to know about your service level agreement and how service availability is measured and guaranteed.

Why's My Network So Slow?

Terry Slattery | June 21, 2017 |
There are several approaches to diagnosing whether a problem exists on the network or the application.


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.