Contact Center/Customer Experience

Team Collaboration Shines at EC17

Michelle Burbick | March 29, 2017 |
Team collaboration stories surface across the Enterprise Connect show floor, sessions, keynotes, and main-stage panels.

AWS Announces Amazon Connect

Sheila McGee-Smith | March 29, 2017 |
Enters the contact center space with a splash at Enterprise Connect

Web Chat: 'Gateway Drug' to AI for Customer Support?

Chris Vitek | March 29, 2017 |
Cognitive engagement technology will lead to improved experiences and increased customer loyalty.

'The Experience' Takes Center Stage at EC17

Michelle Burbick | March 28, 2017 |
Whether for users, customers, or contact center agents, the need to optimize the experience emerged as a common thread during today's keynote addresses.

Cisco Beefs Up Spark Ecosystem

Michelle Burbick | March 28, 2017 |
With four product announcements yesterday, Cisco focuses on helping organizations keep up with the tides of change in enterprise collaboration experiences.

Enterprise Connect 2017: Reflecting Major Industry Transition

Marty Parker | March 28, 2017 |
As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.

Cisco Spark Meets Customer Care

Sheila McGee-Smith | March 28, 2017 |
Cisco unveils a digital customer support solution for help desks and small teams, and Altocloud announces a Sales Communications Solution built on the Spark platform.

No Time Like Now to Think About Our Communications Future

Beth Schultz | March 27, 2017 |
As enterprise communications continues its rapid evolution, the rise of some technologies will bring about the demise of others.

TADHack-mini Orlando 2017: The Hacks Are In

Michelle Burbick | March 27, 2017 |
Following a rigorous weekend of hacking and coding, winners have been named and they're ready to present their applications at Enterprise Connect.

Digital Transformation, UC&C, & Doing What's Right by Your Company

Beth Schultz | March 23, 2017 |
How a company collaborates, especially with customers, is critically important for digital transformation, as we'll discover from leading thinkers at Enterprise Connect.

Double Down on Customer Experience for a Good NPS

Kevin Gavin | March 22, 2017 |
By implementing modern contact center technologies, a company better positions itself to earn a thumbs up from customers.

Setting the Stage for Enterprise Connect

Eric Krapf | March 21, 2017 |
As the transition from hardware to software reshapes IT as a whole, we'll be exploring the changes it will bring to IP-based communications.

6 Questions to Ask Before Selecting a CPaaS Provider

Sponsored by Bandwidth | March 21, 2017 |
In this sponsored post, Bandwidth provides a handful of all-important questions to ask any potential communications API provider.

Are You Experienced at Providing an Optimal Customer Experience?

Andrew Prokop | March 20, 2017 |
While nearly everything in our modern life is rooted in some form of technology, the human experience is still the holy grail of customer care.

Dynamics CRM Now Has Real-Time Chat

Beth Schultz | March 17, 2017 |
Via an integration with CafeX Live Assist, agents can have access to real-time channels via their service desk consoles.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 10, 2017 |
This week's collection includes news from Microsoft, Cisco, LifeSize, Unify, and Modality Systems.

Embedding UC Requires Process Rethink

Matt Brunk | March 10, 2017 |
Companies that leave their processes unchecked may not be able to optimize the benefits of opening communications.

Cloud Communications Begets 'Communications Cloud'

Beth Schultz | March 09, 2017 |
8x8 is heralding the arrival of a unified cloud-based interoperability and integration platform for UC, contact center, team collaboration, and analytics.

Message to Avaya Customers, Channel: Don't Panic!

Zeus Kerravala | March 08, 2017 |
When thinking about the ramifications of Avaya selling off its networking business, take the long view and relax.


Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.