Communications APIs/Integration

Cognitive for Everyone: IBM's Open Approach to Watson

Michelle Burbick | October 27, 2016 |
A look at pertinent news coming out of IBM's World of Watson

Can Watson Help IBM Put New Face on UC?

Jim Burton | October 25, 2016 |
Leveraging its cognitive smarts, IBM is teaming with communications companies like Genband to elevate its stature in enterprise collaboration.

Hacking Communications: Democratization of Telephony

Michelle Burbick | October 24, 2016 |
APIs and SDKs make it possible for anyone to come up with a DIY solution, communications-enabling applications to solve problems.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 21, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, Cisco, ALE, Actiance, LiveOps Cloud, and FairPoint Communications.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming

Delivering 'PSTN Quality' Voice on the Internet

Gary Audin | October 14, 2016 |
Telnyx CEO David Casem shares on his company vision to bring quality voice calls over the Internet.

Using APIs to Change the Role of the Telecom Department

Andrew Prokop | October 03, 2016 |
Now is the time to turn the normally reactive telecom department into a proactive communications solutions machine.

The Biggest Event of 2016

Dave Michels | October 03, 2016 |
Three months after its IPO, Twilio stock prices continue to soar, validating this new APIs-centric view of enterprise communications.

London Calling and It's Probably Using Twilio

Zeus Kerravala | September 20, 2016 |
Twilio acquires WebRTC technologies, and unveils Voice Insights at its London conference for developers.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | September 16, 2016 |
Today's collection of what's hot and happening includes tidbits on Google enterprise security, partnerships benefiting developers, automated testing tools, and more acquisitions.

Vonage Amps Up With Next-Gen Nexmo Voice API

Beth Schultz | September 14, 2016 |
Combining ease of programmability with industrial-strength global backbone serves to differentiate this UCaaS provider as it moves into the CPaaS realm.

Twilio: Priced for Enterprise Scale

Michelle Burbick | September 08, 2016 |
Newly released enterprise plan provides enterprise developers with one-click security, administration and access management features, plus introduces new pricing model.

Talking With 007

Terry Slattery | September 01, 2016 |
James Bond helps me add Tropo voice interaction to my applications.

Giving a Voice to IoT

Andrew Prokop | August 22, 2016 |
The process of developing communications applications is changing, and changing fast.

Video Interoperability for All, Cisco Style

Michelle Burbick | August 17, 2016 |
Cisco releases Cisco Meeting Server to allow everyone to connect to Cisco video rooms, including Skype for Business users.

Adding Web Services to an Avaya Breeze Snap-In

Andrew Prokop | August 15, 2016 |
In this installment of an introductory video series to Avaya Breeze, let's dive into cloud services.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.