Cloud Communications

Making the 'Third Network' Work

Gary Audin | January 13, 2017 |
Network capacity delivered in an as-a-service model brings up certain challenges around SLAs and budgeting.

Hybrid UC as Path to Vendor Lock-In

Brian Riggs | January 11, 2017 |
Enterprises rarely benefit from an inability to mix and match, and needing to get on-prem and cloud UC services from single vendor is no exception.

Top 5 Picks in a Year of Communications Richness

Andrew Prokop | January 09, 2017 |
Whether the rise of comms APIs or the slow demise of Avaya, 2016 didn't disappointment with technologies to watch and developments to track.

Why Real-Time Comms Needs a 'Third Network'

Gary Audin | January 06, 2017 |
Following the cloud model, network services need to evolve so they can support rapid service allocation and activation.

'Alexa, When Will Voice Interfaces Be Enterprise-Ready?'

Beth Schultz | January 05, 2017 |
While 2017 promises to be the year of the voice interface in the consumer market, enterprise usefulness lags.

Physical Spaces: Next Cisco vs. Microsoft Battlefront?

Zeus Kerravala | January 05, 2017 |
Despite the hype around virtual working, people still do meet in physical spaces to get stuff done.

UCaaS Outlook for 2017: Consolidation to Continue

Derek Yoo | January 05, 2017 |
Improved user experience, simplified management, and lower TCO will continue spurring integration around a single cloud platform.

UCaaS Feature Parity Not a Guarantee

Melissa Swartz | January 04, 2017 |
UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don't have the benefit of years' worth of user-prompted development, either.

UC Forecast: 7 Trends that Will Drive the Market in 2017

Darc Rasmussen | January 04, 2017 |
With so many changes afoot, this year is sure to be an exciting one in unified communications.

'A' is for Architecture -- Enterprise Communications Architecture, That Is

Marty Parker | January 03, 2017 |
Time may be at hand for a rethink of your enterprise communications architecture -- and here's why.

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017 |
Digital transformation meets customer experience

2017 Will Be Year of the Cloud-Based Communications Provider

Bayan Towfiq | January 03, 2017 |
Traditional telecom carriers simply can't deliver the instantaneous, seamless communication expected by consumers today.

Top 10 UC Events of 2016

Zeus Kerravala | December 29, 2016 |
We saw it all this year, from cool product developments to surprise corporate moves.

Conquering the Challenges of Cloud Migration

Gary Audin | December 23, 2016 |
By doing your homework and getting the right help, you can wind up with a fast, cost-effective, and reliable cloud implementation.

Cisco Kills Off Intercloud

Zeus Kerravala | December 22, 2016 |
With Cisco planning to shutter Intercloud, what does the future hold for the company's other cloud platforms, HCS and Spark?

Build or Buy: The Great Contact Center Debate

Michelle Burbick | December 20, 2016 |
New options on the market are giving legacy out-of-the-box contact center solution dealers a run for their money.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 16, 2016 |
Today's collection of what's hot and happening includes snippets of news from Slack, Videxio, Vonage, RingCentral, ALE, Verizon, and Dialpad.

From Cloud Conferences to Full-Fledged UC

Beth Schultz | December 13, 2016 |
ReadyTalk serves as an example of the evolving business of providing audio, video, and Web conferencing services.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 09, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, RingCentral, Lifesize, BlueJeans, BroadSoft, and ReadyTalk.

Know Your Mitel Hybrid Options

Brian Riggs | December 06, 2016 |
The latest in an ongoing series on hybrid UC services...


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.