Cloud Communications

Cisco Spark Board Shows Value of Spark Cloud

Zeus Kerravala | January 30, 2017 |
It’s the combination of the cloud, hardware and software that makes Spark unique.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | January 27, 2017 |
Today's collection of what's hot and happening includes news from Cisco, Slack, CloudPassage, CafeX, Vonage, 8x8, Plantronics, and Digium.

Sparking Thoughts on Cisco Spark

Phil Edholm | January 27, 2017 |
With a new set of Spark announcements, Cisco is ratcheting the bar ever higher on the next-generation integrated communications and collaboration environment.

Peeling Away the Layers of IoT Interoperability

Gary Audin | January 27, 2017 |
Internet of Things interoperability is more than a network connection.

Video Calling by Default

Beth Schultz | January 26, 2017 |
VCaaS is booming, video-enabled team collaboration is on a roll, and embedded video is getting easier to do than ever...

Slack Prepares Itself for the Enterprise?

Michelle Burbick | January 26, 2017 |
Slack rumored to launch its enterprise version next week

Cisco Grabs AppDynamics to Deepen Insight Delivery

Michelle Burbick | January 26, 2017 |
Cisco boosts its analytics position with $3.7 billion acquisition of application intelligence provider AppDynamics.

'Cloud or Nothing' for Global Hotelier Contact Centers

Beth Schultz | January 25, 2017 |
Carlson Rezidor Hotel Group exemplifies the move away from aging premises infrastructure as it aims to boost flexibility and improve customer experience.

Cisco Pushes Into Immersive Group Collaboration

Irwin Lazar | January 24, 2017 |
Cisco Spark Board further validates the immersive group collaboration market, and provides an opportunity for Cisco customers to improve distributed and virtual team collaboration.

Cisco Launches Spark Board, Meetings

Michelle Burbick | January 24, 2017 |
Cisco brings interactive whiteboard capabilities to Spark, both in the meeting room and in your pocket.

Re-Envisioning Enterprise Communications for Today

Sponsored by Nokia | January 24, 2017 |
In this sponsored post, Nokia shows how modernizing your PBX and UC systems in support of digital transformation doesn't have to break the bank.

Avaya Bankruptcy: Good or Bad for Customers?

Phil Edholm | January 23, 2017 |
Avaya should be better positioned to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

Digital Transformation: Don't Put the Cart Before the Horse

Sponsored by AT&T | January 23, 2017 |
In this sponsored post, AT&T discusses how voice network transformation can enable your digital strategy.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | January 20, 2017 |
Today's collection of what's hot and happening includes news from Slack, Atlassian, Masergy, Windstream, VeloCloud, Citrix, Toshiba, Sonus, Comcast Business, and Genesys.

Avaya Ends Speculation, Files for Bankruptcy Protection

Beth Schultz | January 19, 2017 |
Looks to Chapter 11 restructuring as the way to position all businesses for future success, CEO says.

The Curious Case of Zang Office

Zeus Kerravala | January 19, 2017 |
The ability to resell a pure cloud solution managed by Zang is something that has been largely missing from Avaya partners' toolkits.

4 Key Trends Set to Unify Enterprise Communications

Vik Verma | January 19, 2017 |
Cloud capabilities, combined with an open platform that connects the enterprise and drives deeper intelligence, will make for an exciting 2017.

What the 'Cloud Model' Means for Enterprise Tech

Tom Nolle | January 18, 2017 |
As cloud providers evolve toward 'premises cloud' hosting, the old model of networking isn't just irrelevant, it's impossible.

UCC Status Report: Expectations Versus Reality

Blair Pleasant | January 17, 2017 |
Keeping myself honest on the hopes and predictions I laid out a year ago

More UC Consolidation: PGi to Acquire ReadyTalk

Beth Schultz | January 13, 2017 |
SaaS experience, development strength, and carrier relationships among deal drivers, PGi CEO says.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.