Cloud Communications

Message to Avaya Customers, Channel: Don't Panic!

Zeus Kerravala | March 08, 2017 |
When thinking about the ramifications of Avaya selling off its networking business, take the long view and relax.

8x8 Bridges Messaging Islands

Dave Michels | March 08, 2017 |
As part of an 'open cloud' initiative, 8x8 picks up Sameroom.io for its ability to provide interoperability among disparate team messaging services.

4 Ways an Effective Digital Strategy Helps Your Customers Win

Sponsored by Mitel | March 08, 2017 |
In this sponsored post, Mitel shares excerpts from "Digital Transformation for Dummies," coming March 27.

Innovation Showcase: 6 IoT Companies on Tap

Dave Michels | March 06, 2017 |
These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 03, 2017 |
This week's collection includes news from Enterprise Connect, Google, AWS, Twilio, VeloCloud, West, and Dolby.

Looking for Answers at Enterprise Connect

Beth Schultz | March 02, 2017 |
With the Early Bird Rate expiring tomorrow, March 3, don't miss your chance to register at a discount and get ready to learn all about the latest in communications.

Collaboration Key for Cloud Communications Security

Michael Machado | March 02, 2017 |
Enterprises must work hand in hand with UCaaS providers to ensure strong end-to-end security of communications delivered from the cloud.

Four Conferences and a Funeral

Blair Pleasant | March 01, 2017 |
Last month saw ALE, Avaya, NEC, and CafeX share their latest on enterprise communications... and beyond.

Analyzing the Avaya Path Through Bankruptcy

Phil Edholm | February 28, 2017 |
As much as Avaya intends to emerge as a stronger competitor, a thorough examination of the issues and challenges leads me to other potential outcomes.

Avaya: Turning the Page on Chapter 11

John Sullivan | February 28, 2017 |
A letter from John Sullivan, Avaya VP and corporate treasurer

Avaya: Positioning its Portfolio for the Future

Phil Edholm | February 28, 2017 |
For the large enterprise going forward, Avaya is all about Equinox, Oceana, and Zang.

Giving Voice to IoT

Andrew Prokop | February 27, 2017 |
The power of IoT is enormous, and the opportunities to infuse sensors and other devices with communications technology are nearly endless.

8x8 In Play?

Beth Schultz | February 27, 2017 |
Wall Street speculation puts 8x8 on the hunt for a buyer, a scenario that's not unfamiliar to UC&C watchers.

Aspect Charts Course 'Via' CCaaS

Sheila McGee-Smith | February 27, 2017 |
Multitenant contact center-as-a-service offering, deployed in the AWS cloud, expands Aspect portfolio.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 24, 2017 |
Today's collection includes news from CafeX, AWS, Cisco, Tata Communications, Fuze, NetFortris, and Fonality.

3 Biggest Public Cloud Providers to Keynote at Enterprise Connect

Beth Schultz | February 23, 2017 |
Google rounds out the agenda, which also features speakers from cloud giants AWS and Microsoft, plus Cisco and Twilio.

Cisco's Umbrella Protects Against Threats Raining Down from the Cloud

Zeus Kerravala | February 22, 2017 |
Cisco Umbrella's ease of deployment combined with openness and analytics should make it appealing to a large number of organizations.

Cisco Meraki Voice: A Simple Cloud-Controlled Voice Offering

Brent Kelly | February 22, 2017 |
Does Cisco need another voice platform? Perhaps… because this cloud-based phone system is as simple to use and manage as it gets.

Amazon Chime: Priority or Experiment?

Dave Michels | February 21, 2017 |
Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 17, 2017 |
This week's collection includes news from Avaya, BroadSoft, ShoreTel, Fuze, InfoVista, Masergy, IBM, Ricoh, Voss Solutions, Imagicle, Aryaka, and CoreDial.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.