Cloud Communications

Is App-Level Security the Way to Go for Enterprise Mobility?

Beth Schultz | May 04, 2017 |
Startup Blue Cedar infuses policy-based security code into mobile-first team collaboration apps, and any other enterprise mobile app.

Zendesk Uses Machine Learning to Improve Customer Service

Zeus Kerravala | May 04, 2017 |
Aiming for the "wow" factor, CRM company rolls out next-generation knowledge solution for improved customer experience.

Cisco to Acquire SD-WAN Provider Viptela

Michelle Burbick | May 02, 2017 |
Rounds out its SD-WAN portfolio while continuing its transition to a software-centric business model

Taking Communications to the Cloud

Sponsored by Flowroute | May 01, 2017 |
Discover three cloud communications options in this sponsored post by Flowroute.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Thin Your Client

Matt Brunk | April 28, 2017 |
If your UC&C implementation comes with a 400-page user guide, you've got too much going on.

Thinking Out Loud About the Cloud

Beth Schultz | April 27, 2017 |
Enterprise IT executives recently shared what's top of mind for them as they consider cloud for their organizations' communications and collaboration needs.

How Do You Know Your UC Investment Is Paying Off?

Joseph Arena | April 27, 2017 |
Replacing outdated cost-tracking metrics with a return-on-engagement strategy is the first step in optimizing your UC&C investment.

Does Windstream's Broadview Buy Mean 'Narrow UC' Is In?

Tom Nolle | April 27, 2017 |
If network service providers are the new UC/UCC force, they're probably just looking for an easy managed service buck, and nothing more.

Where Is the Enterprise Communications Industry Headed?

Elka Popova | April 26, 2017 |
Reflections from Enterprise Connect 2017

Debunking Amazon Connect's Competitive Threat

Zeus Kerravala | April 25, 2017 |
Given the massive size and scale of AWS, its contact center service certainly has some potential -- over the long haul.

5 Trends Fundamentally Reshaping UC&C

Irwin Lazar | April 24, 2017 |
Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant.

Zang Workflow: From Bits & Bytes to Drag & Drop

Andrew Prokop | April 24, 2017 |
A new graphical design tool from Avaya's Zang cloud platform makes fun work of building voice, text, and other communications applications.

Cloud Communications, With a Caveat or Two

Beth Schultz | April 21, 2017 |
Being a cloud believer is OK, but don't get caught up in migration frenzy.

Telecom Still the Place to Be

Matt Brunk | April 21, 2017 |
Opportunities abound for providers that dig in to improve processes and revise their offerings to better align with customer needs.

Making a Mark at the IETF

Michelle Burbick | April 20, 2017 |
Cisco Fellow Alissa Cooper named organization's first female chair, brings years of standards work and expertise in data privacy to the role.

Next Steps in Your Avaya Chapter 11 Journey

Stephen Leaden | April 20, 2017 |
As Avaya inches toward reorganization, your job as a customer and steward to your organization is to be proactive about contingency planning.

Avaya Takes a Step, Not a Leap

Phil Edholm | April 19, 2017 |
The company's proposed plan of reorganization shows forward progress, but this is still a waiting game.

Opening Up About APIs

Blair Pleasant | April 18, 2017 |
Whether APIs accompany CPaaS or not, they're hot commodities, as a slew of vendor briefings at Enterprise Connect made clear.

Managing the Ups and Downs of Contact Center Call Volume

Sponsored by West | April 17, 2017 |
In this sponsored post, West explores how a cloud-based contact center solution better positions businesses to respond to fluctuating activity.


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.