Cloud Communications

Vonage Amps Up With Next-Gen Nexmo Voice API

Beth Schultz | September 14, 2016 |
Combining ease of programmability with industrial-strength global backbone serves to differentiate this UCaaS provider as it moves into the CPaaS realm.

Choosing UCaaS: What Works for You?

Melissa Swartz | September 14, 2016 |
If you're thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.

A Vertical Hybrid

Dave Michels | September 12, 2016 |
Vertical Communications adds cloud overlay services to complement its on-prem communications systems and provide customers a path forward.

UCaaS Is Hot, But You Can't Forget About On-Premises UC

Zeus Kerravala | September 07, 2016 |
Sometimes keeping your communications gear onsite is simply the better option.

How to Keep Up, Stay on Budget as Communication Needs Evolve

Sponsored by Nokia | August 31, 2016 |
In this sponsored post, Nokia explains how an enterprise can replace a PBX with an open, cloud-based platform while staying on budget.

Know Your Avaya IP Office Hybrid Options

Brian Riggs | August 30, 2016 |
Assuming Avaya's midmarket business weathers whatever tempest potential divestitures raise, hosted IP Office services could prove attractive UCaaS options.

Avaya Releases R10 for IP Office

Dave Michels | August 30, 2016 |
Enhancements are important for premises deployments, but scream "cloud" as well.

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

No Jitter Roll: This Week in Enterprise Communications

Beth Schultz | August 26, 2016 |
Today's collection of what's hot and happening focuses on UC, video, and SD-WAN integration initiatives from RingCentral, Vidyo, and Talari Networks.

UCaaS Going Strong

Beth Schultz | August 25, 2016 |
As cloud communications providers expand their reach and enhance their offerings, enterprises increasingly see UC as a viable cloud service option.

Is SD-WAN Right for You?

Zeus Kerravala | August 25, 2016 |
To hear vendors tell it, SD-WAN technology is the panacea to all network woes, but that doesn't mean you should rush into a deployment.

Hybrid Skype for Business: Service Providers Enter the Game

Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.

Communications-as-a-Feature: How Salesforce Will Replace Your ACD

Chris Vitek | August 23, 2016 |
With WebRTC-based communications tools like Live Agent for real-time chat, Salesforce is knocking on contact center doors.

State of Confusion Clouds UC&C

Blair Pleasant | August 16, 2016 |
The cloud's rise and changing market landscape have created uncertainty for many UC&C vendors and their enterprise customers and channel partners.

Adding Web Services to an Avaya Breeze Snap-In

Andrew Prokop | August 15, 2016 |
In this installment of an introductory video series to Avaya Breeze, let's dive into cloud services.

Cloud Comms Makes Movement Mortgage Happy

Beth Schultz | August 09, 2016 |
With 8x8 Virtual Office service, this mortgage industry innovator ends employee grumbling about call quality, performance issues.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.