Voxeo is filling out their strategy to provide Unified Self-Service.

The Voice Search 2009 Conference in San Diego Highlighted UC and Mobility

IBM has said that just prior to the event that attendance was 2% ahead of last year, which was a record attendance year for them to begin with.

Cisco claims to be doing well, particularly in the area of collaboration and TelePresence, and also with their CUCC Express product.

On an analyst call with a new partner, NEC Unified Solutions, TellMe announced that they had signed up four other reseller partners including Aspect Software, Dimension Data, Quilogy, and SpeechCycle; and five professional services partners including Gold Systems, Mackraz Design, Pivot Systems, Servion, and VoxMedia, since the program began.

This has been a year of change at Avaya, one year post-acquisition by SilverLake Partners and TPG, and a year of management change as well.

This morning Nortel announced Release 1 of the BCM450 for the SMB market. It smoothes out their SMB offerings because it's scalable, provides up to 70% investment protection with any previous product such as Norstar, it's energy efficient, and continues to help pave the way for the migration to IP.

Sometimes you have to wonder about the Pac-Man-like strategy that Cisco has for acquisitions. Today’s announcement of the Jabber acquisition, I believe, is their 57th acquisition since 2001. That is a lot, even by Oracle’s standards....

I’ll bet that when you think unified communications companies, Voxeo doesn’t immediately leap into your mind. Until this week they weren’t really positioned in my mind that way either....

Today Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL) acquired Fluency Voice Technology Ltd. of London, England. Syntellect is well established player in the VoIP contact center space, which is rapidly converging with UC within the enterprise. The...

In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the contact center, and integration with Microsoft OCS. Today, I’m going to focus on the first two as they...

I’ve been a fan of Voxify’s Speech-enabled Automated Agents for a long time, so yesterday I sat in on a webinar that they did with one of their premiere customers, Continental Airlines. I’m not going to rehash the whole webinar,...

I caught up with Jim Milton, the recently named new President and Chief Operating Officer of Intervoice, to talk about his vision of where Intervoice is headed and what has been happening in the past year. Actually, Jim isn’t new;...