Posts By Beth Schultz

Moving Beyond Uber: Crafting a Comms API Future

Beth Schultz | May 25, 2017 |
As Twilio deals with reduced business from Uber, it builds out its API portfolio with an eye on easing the way for enterprise developers.

Genband, Sonus to Merge

Beth Schultz | May 23, 2017 |
Companies get equal shares of combined entity in $745 million deal.

Verizon Releases Tap-to-Talk SDK for Mobile Apps

Beth Schultz | May 19, 2017 |
New service enables seamless shift from self- to agent-assisted service within mobile apps, while maintaining enterprise security controls.

Who's King of the UCaaS Mountain?

Beth Schultz | May 18, 2017 |
According to IHS Markit's 2017 UCaaS scorecard, just released, two providers share the throne: 8x8 and RingCentral. But for how long?

RingCentral Strengthens Enterprise Story

Beth Schultz | May 11, 2017 |
Eyeing the enterprise, UCaaS provider builds up its professional services organization while expanding its global footprint.

BroadSoft Adds PaaS to Cloud Portfolio

Beth Schultz | May 08, 2017 |
Gives service providers, and large enterprises, another entry point in the transition to cloud services.

Is App-Level Security the Way to Go for Enterprise Mobility?

Beth Schultz | May 04, 2017 |
Startup Blue Cedar infuses policy-based security code into mobile-first team collaboration apps, and any other enterprise mobile app.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Thinking Out Loud About the Cloud

Beth Schultz | April 27, 2017 |
Enterprise IT executives recently shared what's top of mind for them as they consider cloud for their organizations' communications and collaboration needs.

Cloud Communications, With a Caveat or Two

Beth Schultz | April 21, 2017 |
Being a cloud believer is OK, but don't get caught up in migration frenzy.

Fortifying the SD-WAN Story

Beth Schultz | April 13, 2017 |
VeloCloud opens APIs to ease integration with premises and cloud components -- initially within the security ecosystem but thinking beyond that, as well.

Enterprise IT on Team Collaboration: 'More Security, Please!'

Beth Schultz | April 06, 2017 |
How to bring team collaboration into the enterprise was among a variety of topics broached during the Enterprise Summit at Enterprise Connect 2017.

Avaya: Reorg Plan Still in the Hopper

Beth Schultz | April 04, 2017 |
Company misses its March deadline as it continues discussions with creditors.

How You (and Your UC Management Tools) Can Get Smarter

Beth Schultz | March 30, 2017 |
Bots are one way, as shown in the newly introduced VossBot from Voss Solutions.

No Time Like Now to Think About Our Communications Future

Beth Schultz | March 27, 2017 |
As enterprise communications continues its rapid evolution, the rise of some technologies will bring about the demise of others.

Microsoft, Partners Extend Skype for Business

Beth Schultz | March 27, 2017 |
Skype for Business Online gets new voice calling, call analytics, and authentication capabilities, and more.

Digital Transformation, UC&C, & Doing What's Right by Your Company

Beth Schultz | March 23, 2017 |
How a company collaborates, especially with customers, is critically important for digital transformation, as we'll discover from leading thinkers at Enterprise Connect.

Dynamics CRM Now Has Real-Time Chat

Beth Schultz | March 17, 2017 |
Via an integration with CafeX Live Assist, agents can have access to real-time channels via their service desk consoles.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

Microsoft Teams 'Feels a Lot Like a Bicycle'

Beth Schultz | March 14, 2017 |
Microsoft shares the latest features and functionalities of its team chat app as well as user stories, including from the folks at Trek Bicycles.
 

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.