Posts By Brent Kelly

Integrations and Mashups Via the 'Un-API'

Brent Kelly | May 17, 2017 |
Can useful communications integrations exist without programming?

Successful Team Dynamics: Do Team Workspace Tools Help Get Work Done?

Brent Kelly | March 28, 2017 |
We are awash with team workspace solutions from the major vendors and from a plethora of newcomers. But, do these tools help a team's success?

Cisco Meraki Voice: A Simple Cloud-Controlled Voice Offering

Brent Kelly | February 22, 2017 |
Does Cisco need another voice platform? Perhaps… because this cloud-based phone system is as simple to use and manage as it gets.

Novel App Makes Events Better Using WebRTC

Brent Kelly | January 12, 2017 |
The WebRTC-enabled Tap To Speak application lets attendees interact with session speakers via voice or text from their smartphones, and more.

Deep Thinking about AI in Communications

Brent Kelly | December 14, 2016 |
When is a program considered "artificial intelligence" versus very clever programming?

IoT: Prolific but Potentially Perilous

Brent Kelly | October 26, 2016 |
Is your refrigerator, lightbulb, or security cam attacking the Internet, as we saw in last week's DDoS debacle?

Broad Momentum for BroadSoft

Brent Kelly | September 29, 2016 |
Will BroadSoft be a 'Top 3' communications company?

10 Cisco/Microsoft Hybrid UC Deployment Options

Brent Kelly | August 03, 2016 |
You've deployed Cisco voice or video and Microsoft Skype for Business... now how do you make them interoperate?

Is Multifactor or Biometric Authentication Needed in Conferencing?

Brent Kelly | July 14, 2016 |
Today, single-factor authentication is the norm. Is it enough?

Genband Lights Up Next-Gen Plans

Brent Kelly | May 19, 2016 |
From platform as a service to network functions virtualization, Genband recently shared how it is making the leap from legacy to next-generation technology.

How CafeX 'Makes Music' with Chime

Brent Kelly | April 25, 2016 |
CafeX enables browsers of any flavor to 'chime-in' using voice and video.

Changing the UC Channel

Brent Kelly | March 29, 2016 |
'If you haven't been pivoting over the past three years, you are already destroyed.'

Migrating the Overload From Email to Team Space

Brent Kelly | February 17, 2016 |
Will a team space really make knowledge workers feel less crushed by information?

The Death of Presence

Brent Kelly | January 26, 2016 |
Does Cisco's decision not to support presence in Spark truly jibe with the way we work?

CafeX Creates a 'KickStart' for Customer Engagement

Brent Kelly | January 05, 2016 |
Goal is to help non-programmers design, test, and implement engagement capabilities via an easy-to-use, intuitive application wizard.

Customer Engagement: Get it by the Drink or the Gulp

Brent Kelly | November 19, 2015 |
AT&T and Masergy offer pay-for-use WebRTC APIs and services good for supporting engagement on customer-facing websites.

Exploring Microsoft’s New Collaboration & Workflow Optimization Toolkit

Brent Kelly | October 13, 2015 |
Windows 10 and Office 16 include some cool tools, but will they make people and organizations more effective?

Mashing Up WebRTC & Bitcoin for Pay-for-Use Telephony

Brent Kelly | September 15, 2015 |
Is there a bitcoin phone in your future?

Implications of the Cisco Cloud Collaboration Platform

Brent Kelly | August 10, 2015 |
Watch for Cisco to add all more and more communications functionality into its cloud-based collaboration platform, enabling seamless integration with all sorts of apps.

Messaging: the 'Next Voice'?

Brent Kelly | June 30, 2015 |
Some, including Cisco's John Chambers, consider video to be the "next voice." But not me.

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.