Posts By Phil Edholm

Avaya Takes a Step, Not a Leap

Phil Edholm | April 19, 2017 |
The company's proposed plan of reorganization shows forward progress, but this is still a waiting game.

Avaya Sells Networking Business to Extreme

Phil Edholm | March 08, 2017 |
Taking the data business off the table is good news for the Avaya bankruptcy team.

Analyzing the Avaya Path Through Bankruptcy

Phil Edholm | February 28, 2017 |
As much as Avaya intends to emerge as a stronger competitor, a thorough examination of the issues and challenges leads me to other potential outcomes.

Avaya: Positioning its Portfolio for the Future

Phil Edholm | February 28, 2017 |
For the large enterprise going forward, Avaya is all about Equinox, Oceana, and Zang.

Microsoft Puts New Edge in WebRTC

Phil Edholm | February 03, 2017 |
A preview of the WebRTC 1.0 API is now available in the Edge browser, meaning Safari alone no longer supports the real-time communications protocol.

Sparking Thoughts on Cisco Spark

Phil Edholm | January 27, 2017 |
With a new set of Spark announcements, Cisco is ratcheting the bar ever higher on the next-generation integrated communications and collaboration environment.

Avaya Bankruptcy: Good or Bad for Customers?

Phil Edholm | January 23, 2017 |
Avaya should be better positioned to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

Skype for Business Rooms: the Rigel Effect & Logitech's SmartDock

Phil Edholm | January 04, 2017 |
With the first Skype for Business rooms emerging, I took the opportunity to check out Logitech's Skype Room System entree.

Rockin' with Sennheiser's Latest Business Headset

Phil Edholm | December 14, 2016 |
The MB 660 headset gets the thumbs-up from me, the audiophile, and me, the UC aficionado.

WebRTC: 'Yooge' in the Enterprise

Phil Edholm | April 29, 2016 |
WebRTC hype may be dying down, but implementation is going strong.

Mitel & Polycom: More Than Just Another Acquisition

Phil Edholm | April 18, 2016 |
The technology and product range, combined with the proven skill of the Mitel team in effective integration, makes the new Mitel a potentially formidable force in the business communications market.

Does Cisco Spark Change the Federation Landscape?

Phil Edholm | March 03, 2016 |
Recent announcements from Microsoft and Cisco bring their collaboration market battle into the clouds.

Will the Cloud Change the Price of Business Communications?

Phil Edholm | February 23, 2016 |
Questions around cloud business models abound, as I'll be discussing with a panel of cloud communications executives at Enterprise Connect 2016.

Consumer Tech Headed to an Enterprise Near You

Phil Edholm | January 20, 2016 |
Here's a look at some of the technologies I saw at CES 2016 that could very well wind up in your communications and collaboration environments.

Changing the World of UC Endpoints

Phil Edholm | October 27, 2015 |
As UC adoption increases, enterprises are increasingly seeking out headsets and other audio peripherals that deliver the high-quality experiences that users demand.

5 Clues Your UC Implementation Is in Trouble

Phil Edholm | October 12, 2015 |
These indicators provide a good hint that your operational strategies are failing.

Masergy Backs WebRTC, Improves Web Calling

Phil Edholm | September 24, 2015 |
This cloud networking provider introduces WebRTC-based, in-bound Web calling and visual IVR.

Defining a Framework for Business Communications & Collaboration

Phil Edholm | July 01, 2015 |
It's time to focus on applying new and transformational communications and collaboration tools to the enterprise.

Putting the 'You See' in UC

Phil Edholm | June 17, 2015 |
Augmented and virtual reality may well be the next technologies coming to enterprise communications.

Switch Closes $35M Funding Round

Phil Edholm | May 19, 2015 |
The UCaaS startup, maker of the Switch communication app for Google Apps, eyes market growth, increased functionality, and new development targets.
 

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.