Posts By Kevin Kieller

Why Teams Is the Future of Skype for Business

Kevin Kieller | August 30, 2017 |
To see the future for Skype for Business, you only need to look at Teams

Sophisticated Skype: Detailed Usage and Adoption (Part 2)

Kevin Kieller | August 28, 2017 |
Helping organizations get the most from their Skype for Business deployments

Sophisticated Skype: Detailed Usage and Adoption (Part 1)

Kevin Kieller | August 16, 2017 |
Helping organizations get the most from their Skype for Business deployments

I Have Something to Say. But Do UC Me?

Kevin Kieller | July 19, 2017 |
Now for something completely different, unified communications poetry.

Success with Skype: Confronting the Monster in the Mirror

Kevin Kieller | July 13, 2017 |
Here are five common ways an IT leader ends up becoming a primary source of monstrous Skype for Business issues.

Classic UC Holiday Verse

Kevin Kieller | December 20, 2016 |
Seasonal song and verse for all the UC watchers out there

Success with Skype: Is Your Problem the Product or the Process?

Kevin Kieller | December 05, 2016 |
Favorable outcomes require more than even the deepest of understandings about the product ins and outs.

Success with Skype: Ignite Recap, and What's Headed Your Way

Kevin Kieller | October 06, 2016 |
My thoughts on how a variety of last week's Ignite announcements will impact Skype for Business

Success with Skype: Building a Winning Team

Kevin Kieller | May 02, 2016 |
The best teams comprise a mix of technical and non-technical expertise.

Success with Skype: How to Evaluate Your Options

Kevin Kieller | February 22, 2016 |
Not only do you need to determine the best features for your enterprise, but also build consensus around the choices.

Success with Skype: Knowing What You Need

Kevin Kieller | February 16, 2016 |
Asking the right questions will set you down the path toward a successful UC deployment.

Fluffy the Cloudman

Kevin Kieller | December 22, 2015 |
A seasonal song for all the cloud watchers out there

Success With Skype: Building a Cloud PBX Using new E5 CAL

Kevin Kieller | November 30, 2015 |
This latest in a series exploring how to succeed with Skype for Business takes a look at Microsoft's new cloud communication services and pricing.

Success with Skype: Room Service

Kevin Kieller | November 09, 2015 |
Microsoft updates Lync Room Systems with a look and feel aimed at providing a more Skype for Business-like experience, visually speaking.

Success With Skype: The Cloud Is Coming... Slowly

Kevin Kieller | October 07, 2015 |
Based on Microsoft's roadmap, 2018 should be the first year larger organizations could reasonably turn to Skype for Business hosted entirely in the Office 365 cloud.

Success With Skype: Key Decisions to Make Now

Kevin Kieller | September 03, 2015 |
From what I heard at last week's Enterprise Connect Lync/Skype for Business tour, here are several burning questions to ask and answer.

Success With Skype: A Developing Platform?

Kevin Kieller | August 18, 2015 |
From ComputerTalk's chief software architect, we learn about the ins and outs of using the Microsoft UC platform for developing business communications apps.

Success With Skype: 4 Steps & 4 Challenges

Kevin Kieller | July 28, 2015 |
Tune in to tomorrow's Enterprise Connect/No Jitter webinar and get best-practices advice for clearing Lync/Skype for Business implementation hurdles.

Why Your RFP Is A Request for Problems

Kevin Kieller | March 17, 2015 |
Instead of helping move toward a solution, the time and effort dedicated to the RFP process creates both internal and external conflict.

Living With Lync: In the Contact Center

Kevin Kieller | March 09, 2015 |
Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers.
 

Enterprise Connect Orlando 2018
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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.