Posts By Zeus Kerravala

Debunking Amazon Connect's Competitive Threat

Zeus Kerravala | April 25, 2017 |
Given the massive size and scale of AWS, its contact center service certainly has some potential -- over the long haul.

Riverbed's 2nd Act: Xirrus Acquisition

Zeus Kerravala | April 20, 2017 |
Riverbed adds an important piece to its march towards its own transformation.

Cisco's Dead-Simple Design Approach

Zeus Kerravala | April 12, 2017 |
Cisco's Red Dot award roll underscores the company's attention to detail and validates their approach to providing a delightfully simple user experience.

5 Takeaways from Enterprise Connect 2017

Zeus Kerravala | March 30, 2017 |
Remembering this year's event for cloud, comms APIs, team collaboration, physical meeting rooms, and the digital experience.

SD-WAN Value: More Than Cost Savings

Zeus Kerravala | March 29, 2017 |
It's the network architecture that can match the speed and agility of the cloud.

Understanding the Barriers to the Cloud 2020 Vision

Zeus Kerravala | March 28, 2017 |
Don't look for a hockey stick-shaped adoption curve just quite yet.

Thinking About the Cloud 2020

Zeus Kerravala | March 20, 2017 |
We're about to enter the third phase of the cloud, one that will fundamentally change the way we live.

SD-WAN: Right for the Cloud Era?

Zeus Kerravala | March 14, 2017 |
As compelling as this network option might be, some questions need further exploration.

Message to Avaya Customers, Channel: Don't Panic!

Zeus Kerravala | March 08, 2017 |
When thinking about the ramifications of Avaya selling off its networking business, take the long view and relax.

Cisco's Umbrella Protects Against Threats Raining Down from the Cloud

Zeus Kerravala | February 22, 2017 |
Cisco Umbrella's ease of deployment combined with openness and analytics should make it appealing to a large number of organizations.

Avaya Rounds Out Cloud Portfolio

Zeus Kerravala | February 15, 2017 |
Adds enterprise-focused private cloud to 'Powered By' hosted and Zang pure-cloud options.

Cisco Spark Board Shows Value of Spark Cloud

Zeus Kerravala | January 30, 2017 |
It’s the combination of the cloud, hardware and software that makes Spark unique.

Avaya's Six Billion Dollar Plan

Zeus Kerravala | January 20, 2017 |
Crippled Avaya needs to become better, stronger, faster -- just like TV's iconic bionic man.

The Curious Case of Zang Office

Zeus Kerravala | January 19, 2017 |
The ability to resell a pure cloud solution managed by Zang is something that has been largely missing from Avaya partners' toolkits.

Physical Spaces: Next Cisco vs. Microsoft Battlefront?

Zeus Kerravala | January 05, 2017 |
Despite the hype around virtual working, people still do meet in physical spaces to get stuff done.

Top 10 UC Events of 2016

Zeus Kerravala | December 29, 2016 |
We saw it all this year, from cool product developments to surprise corporate moves.

Cisco Kills Off Intercloud

Zeus Kerravala | December 22, 2016 |
With Cisco planning to shutter Intercloud, what does the future hold for the company's other cloud platforms, HCS and Spark?

Okay, Mitel -- Now What's Your Next Move?

Zeus Kerravala | December 19, 2016 |
Mitel's divestiture of its mobile business, announced today, puts the company in a better position to make other acquisitions in the future.

Mitel You're Up -- What's Your Next Move?

Zeus Kerravala | November 22, 2016 |
Following a one on one with CEO Rich McBee, I have some ideas on what sorts of companies Mitel would and wouldn't be interested in acquiring.

For Cisco Partners, There's Gold in Them Hills

Zeus Kerravala | November 14, 2016 |
As long as partners are able to evolve to meet the demands of customers' digitization initiatives
 

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.