Posts By Matt Brunk

IoT: Combating Latency & Closing Security Gaps

Matt Brunk | August 18, 2017 |
With IoT deployment on the rise, the time is now to tighten defenses.

The Case of the Missing Message-On-Hold Notification

Matt Brunk | August 11, 2017 |
... a classic IT failure to understand business and user needs when it comes to telephony.

Considering Particle's IoT Model

Matt Brunk | August 04, 2017 |
The Particle IoT platform a turnkey solution, but you still need to know the details.

IoT Security: How Elastic Are You?

Matt Brunk | July 28, 2017 |
Embedded security systems need flexibility improvements, necessary to reduce incident response time.

Securing the Home Front From IoT Attacks

Matt Brunk | July 21, 2017 |
Arris, McAfee team to help prevent malware and other mischief from reaching Internet-connected home devices.

Internet Security: Use Wisely

Matt Brunk | July 14, 2017 |
Network administrators must assume a proactive security posture.

Looking at Smart Cities Through IoT Lens

Matt Brunk | July 07, 2017 |
The Internet of Things presents many challenges for smart cities, but the payoffs and rewards have potential positive impact for everyone.

IT Risk Mitigation Examined

Matt Brunk | June 30, 2017 |
Over- and under-engineered IT solutions can inadvertently lead to greater risk exposure.

Discover What's Ailing Your Network

Matt Brunk | June 23, 2017 |
Make your troubleshooting efforts more effective with the Netscout LinkSprinter 300.

What's In Your Network?

Matt Brunk | June 16, 2017 |
You may often be perplexed by what you find.

Wi-Fi: Know Your Traffic

Matt Brunk | June 09, 2017 |
Next-generation Wave 2 may seem the right way to go, but don't leap without doing your due diligence.

Exploring IoT Barriers to Entry

Matt Brunk | June 02, 2017 |
Network issues may stand in the way of some connectivity.

How to Fix Bad Conference Calling

Matt Brunk | May 26, 2017 |
Tips on reporting service issues and setting expectations

Bringing in IoT, Caution Applied

Matt Brunk | May 19, 2017 |
Taking on IoT should be an exciting and challenging venture for anyone in IT, but don't forget your due diligence.

IoT Spells Opportunity... or Risk

Matt Brunk | May 12, 2017 |
Some organizations too quickly forget their due diligence as they eye the potential savings or benefits.

SMB Voice Market Redefined?

Matt Brunk | May 05, 2017 |
A look at the future of on-premises, open source, and cloud hosted options

Thin Your Client

Matt Brunk | April 28, 2017 |
If your UC&C implementation comes with a 400-page user guide, you've got too much going on.

Telecom Still the Place to Be

Matt Brunk | April 21, 2017 |
Opportunities abound for providers that dig in to improve processes and revise their offerings to better align with customer needs.

Time to Re-Think Your Cloud Strategy

Matt Brunk | April 14, 2017 |
How much availability can your business afford?

FCC Report: Voice, Almost There

Matt Brunk | April 07, 2017 |
By 2021, half of the wireline subscribers will be on VoIP, mobile, or both VoIP and mobile subscriptions, not the PSTN.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.