Posts By Brian Riggs

Team Collaboration Apps Diverging: Are You Headed Down Right Path?

Brian Riggs | March 22, 2017 |
Concerned they face an unstoppable force, Slack rivals are carving out various paths forward. Before picking one, enterprise IT must carefully assess user needs.

Line Between UC, Team Collaboration Blurring

Brian Riggs | February 13, 2017 |
...if not disappearing altogether

Hybrid UC as Path to Vendor Lock-In

Brian Riggs | January 11, 2017 |
Enterprises rarely benefit from an inability to mix and match, and needing to get on-prem and cloud UC services from single vendor is no exception.

Know Your Mitel Hybrid Options

Brian Riggs | December 06, 2016 |
The latest in an ongoing series on hybrid UC services...

Playing Defense: Microsoft Teams to Protect Office 365 from Slack and Spark

Brian Riggs | November 08, 2016 |
Microsoft's team collaboration app won't kill Slack not because its features are somehow inferior, but because of how it'll be sold.

Know Your ShoreTel Hybrid Options

Brian Riggs | October 12, 2016 |
Next up in what's turned into a series of hybrid UC services blogs: ShoreTel

Know Your Avaya IP Office Hybrid Options

Brian Riggs | August 30, 2016 |
Assuming Avaya's midmarket business weathers whatever tempest potential divestitures raise, hosted IP Office services could prove attractive UCaaS options.

Hybrid Skype for Business: Service Providers Enter the Game

Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.

Looking at Cloud Connector for Hybrid Skype for Business

Brian Riggs | July 25, 2016 |
If you're going to take a bring-you-own-SIP approach to connecting Cloud PBX users to the PSTN, Cloud Connector Edition is your path forward.

Know Your Skype for Business Hybrid Options

Brian Riggs | June 30, 2016 |
Getting all your business comms services from the Office 365 cloud, via Skype for Business Online, is a powerful, if not always practical, proposition.

Team Collaboration Piques Providers' Interest

Brian Riggs | June 13, 2016 |
As enterprise interest in team collaboration grows, service providers are looking for ways to add such apps to their portfolios.

Google's Curious Approach to UC

Brian Riggs | April 28, 2016 |
Odd as it is, company's strategy of mining consumer business for solutions it can position for the enterprise does seem to be working -- at least for now.

UC Vendor as Regulated Telco: Not as Rare as You Might Think

Brian Riggs | March 30, 2016 |
Microsoft has been catching a lot of grief for its new 'telco' status, but look around and you'll see it's in good company.

Avaya Straightens Out Midmarket Cloud Strategy

Brian Riggs | February 08, 2016 |
Lays down its new approach to cloud-based UC services in a two-pronged service and platform announcement.

Slideshow: Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016 |
How Microsoft's voice offerings for Skype for Business Online and Office 365 compare to what other providers have on offer

Confessions of a Casual Collaborator

Brian Riggs | January 04, 2016 |
As much as I do incorporate team collaboration apps into my work, the fit isn't always quite right.

Switch Flips On UC for Office 365 Service

Brian Riggs | December 02, 2015 |
You might not expect the Google-centric Switch Communications to play nicely with Skype for Business Online, but it does.

Team Collaboration Apps: What's New and Why

Brian Riggs | October 26, 2015 |
Here's a big-picture look at how this dynamic space is taking shape.

UC Meets Whiteboards: Surface Hub, Perceptive Pixel, Lync Room Systems

Brian Riggs | August 24, 2015 |
With the Surface Hub, Microsoft is ready to force a rethink on the interactive whiteboard.

Skype for Business & Big Meetings: An Odd, Bumpy Path

Brian Riggs | July 29, 2015 |
With Skype Meeting Broadcast, Microsoft is addressing a longtime problem area -- large-scale conferences. What does that mean for partners?
 

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.