Posts By Dave Michels

By Any Other Name Would We Collaborate as Sweet?

Dave Michels | April 11, 2017 |
Names are important, but the winning category name for "team collaboration/messaging" apps may not emerge for several more years.

RingCentral Simplifies Collaborative Communications

Dave Michels | March 23, 2017 |
RingCentral advances its collaborative communications vision, announcing updates to Office, market expansion, and improved analytics solutions.

UCC YTD: 4 Eye-Opening Developments

Dave Michels | March 21, 2017 |
From Amazon Chime to Cisco Spark Board, 2017 is shaping up to be a transformative year for enterprise communications.

8x8 Bridges Messaging Islands

Dave Michels | March 08, 2017 |
As part of an 'open cloud' initiative, 8x8 picks up Sameroom.io for its ability to provide interoperability among disparate team messaging services.

Innovation Showcase: 6 IoT Companies on Tap

Dave Michels | March 06, 2017 |
These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.

Amazon Chime: Priority or Experiment?

Dave Michels | February 21, 2017 |
Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise.

UCaaS Slowly Finding Home in Japan

Dave Michels | February 07, 2017 |
Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on the increase.

7 Factors to Consider on Enterprise Messaging Apps

Dave Michels | January 31, 2017 |
Before selecting a workstream messaging app like Circuit, HipChat, Slack, or Spark, be sure to explore each vendor's particular architectural approach and philosophy.

Take My Phone, Please

Dave Michels | January 09, 2017 |
Desk phones are here to stay, but do they have to be so dumb?

The Ghosts in Our Icons

Dave Michels | December 29, 2016 |
The icons of our modern world sometimes make sense.

What's a T-Mobile Digit?

Dave Michels | December 12, 2016 |
At first glance the carrier's new Digits service may look like just another multi-number VoIP app, but it's much more than that.

How Deep Is Your Video?

Dave Michels | December 08, 2016 |
Today just about every organization has some video engagement, but the level varies widely.

2017 Innovation Showcase: All About IoT

Dave Michels | December 05, 2016 |
The Enterprise Connect 2017 Innovation Showcase will put a spotlight on Internet of Things solutions for the enterprise.

The Hotel That Has Everything...

Dave Michels | November 29, 2016 |
... but don't expect to find a standard old guest room phone on your night table.

Twilio's Jeff Lawson: Building an API Empire

Dave Michels | November 14, 2016 |
Early to recognize the power of communications API model, Twilio's founder is busy making sure his company doesn't lose its first-mover advantage.

Avaya Rolls Out New Channel Program

Dave Michels | November 01, 2016 |
Shifts focus from hardware to software and services to better align with changing market dynamics.

Time to Kill IM

Dave Michels | October 24, 2016 |
Workstream messaging tools are the right tool for modern business needs.

The Biggest Event of 2016

Dave Michels | October 03, 2016 |
Three months after its IPO, Twilio stock prices continue to soar, validating this new APIs-centric view of enterprise communications.

Verizon One Talk: UC Mobility Without an App

Dave Michels | September 19, 2016 |
Verizon One Talk is a new service that utilizes a single, native phone number across mobile and fixed and devices.

A Vertical Hybrid

Dave Michels | September 12, 2016 |
Vertical Communications adds cloud overlay services to complement its on-prem communications systems and provide customers a path forward.
 

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.