Posts By Eric Krapf

Is Slack Bound for Your Enterprise?

Eric Krapf | October 04, 2017 |
Slack's co-founder and CTO, Cal Henderson, will take the keynote stage at Enterprise Connect 2018 to help you answer that question.

If Not Cloud, Then What?

Eric Krapf | August 17, 2017 |
If you lived through the TDM-to-IP transition, you'll have a sense of déjà vu as you sort out the on-prem vs. cloud decision.

Caution: Slow Traffic Ahead on Your Network?

Eric Krapf | June 27, 2017 |
As complexity grows within your communications environment, monitoring and management systems and best practices are more important than ever.

Saving the World from Call Centers

Eric Krapf | May 10, 2017 |
Customer experience meets hard ROI in the contact center, meaning AI business cases will emerge and enterprises will be motivated to pursue them.

Avaya Files Chapter 11 Reorg Plan

Eric Krapf | April 14, 2017 |
If approved, the plan would reduce the company’s debt by $4 billion and conclude the bankruptcy process this summer.

The New New Things at Enterprise Connect

Eric Krapf | April 13, 2017 |
Enterprise Connect 2017 saw plenty of new players and technologies make their mark.

Setting the Stage for Enterprise Connect

Eric Krapf | March 21, 2017 |
As the transition from hardware to software reshapes IT as a whole, we'll be exploring the changes it will bring to IP-based communications.

Avaya Customers: Calling in Backup

Eric Krapf | February 07, 2017 |
Join UC consultant Steve Leaden and attorney Andrew Brown for an interactive Q&A and up-to-the-minute status report breakout session at Enterprise Connect.

Mitel Selling Mobility Division

Eric Krapf | December 19, 2016 |
Saying it needs to focus on UC&C, Mitel sells former Mavenir to the parent company of service provider vendor Xura.

Can Foresight be 2020?

Eric Krapf | November 16, 2016 |
Enterprises need to start thinking beyond the immediate horizon, and we'll guide the way in a one-day conference-within-a-conference at Enterprise Connect 2017.

Is Cloud Communications Inevitable?

Eric Krapf | October 10, 2016 |
Enterprise acceptance is on the rise and vendor commitment growing...

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

It's Never a Binary Thing

Eric Krapf | July 19, 2016 |
The "email killer" is almost certainly a mythical beast, at least when it comes to the enterprise.

How Not to Blow the Skype for Business User Experience

Eric Krapf | June 16, 2016 |
If you're responsible for a Skype for Business rollout, be sure to get involved in the end user training and not just the IT stuff.

How Much Slack Is in Your Enterprise?

Eric Krapf | May 05, 2016 |
Enterprise IT must be proactive and develop a plan for dealing with the user demand that Slack and other unauthorized team collaboration apps satisfy.

False Clouds & Acid Tests: How "Cloudy" Do You Have to Be?

Eric Krapf | March 16, 2016 |
Real end users don't base their cloud decisions on technology dogma; they base them on business considerations.

Cloud Communications: State of the Art and Future Prospects

Eric Krapf | February 25, 2016 |
The Cloud Communications track at the upcoming Enterprise Connect offers an in-depth overview of hosted UC, a unique cost analysis, and so much more.

The Status of Presence

Eric Krapf | February 02, 2016 |
One thing everyone seems to agree on is that presence needs to be richer and more accurate to be truly useful.

Collaboration or a Beautiful Friendship?

Eric Krapf | February 01, 2016 |
Mobile-first collaboration applications aren't going away, so be sure you know with what you're dealing.

Key Issues Heading Into Enterprise Connect

Eric Krapf | January 07, 2016 |
From the cloud to mobility, real-time communications, SIP trunking and more, enterprises have a lot to consider as they plan their ways forward.
 

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.