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JOSEPH AROUND THE WEB




Joseph Arena

Joseph Arena is a tenured enterprise computing and communications executive with more than 20 years of experience directing long-term UC&C strategy and tactical execution for Fortune 500 companies and federal government agencies. He brings a unique understanding of customer needs and complex user environments, as well as an extensive track record of next-generation communications definition and execution, program and project management, risk management, process engineering and service ownership, engineering, and operations. Joseph is also well-practiced in corporate merger and acquisitions, having led the integration of technology services and personnel in both small and large organizations.

As Senior Vice President of Advanced Services for Yorktel, Joseph is responsible for development, services delivery, and execution for Yorktel's managed services customers worldwide. His team serves as Yorktel's management consultancy division, advising clients on strategic, architectural, operational, and implementation planning, working side by side with customer teams to ensure that unified communication strategies align with organizational goals and objectives. Since joining Yorktel, he has expanded the scope of Yorktel's Professional Services portfolio to include: Roadmap and Strategic Planning; Architecture Layout and Design; Operational Assessment and Execution; End-user Adoption; and Ongoing Training.

Prior to joining Yorktel, Joseph served in various leadership and managerial roles at Merck, where his team successfully led project and change management, platform engineering, level three support and maintenance, as well as financial planning for enterprise UC, collaboration, and content management systems.

Joseph credits his success to several mentors, who instilled an ethos of diligence, teamwork, and humility. Their years of tutelage and guidance have provided him with the ability to focus on goal-setting and problem-solving; nurture and develop talent to execute autonomously and as part of a team; and communicate with both team members and clients in a manner that fosters productivity and efficiency.

 
Recent posts by Joseph


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.